
iPhone 12: touchscreen unresponsive after drop
The customer dropped the phone on tiles — the screen cracked and the touchscreen stopped responding. We replaced the display module and checked the touch, brightness and True Tone — everything works.
Cracked or striped iPhone screen? We replace the module in 40 minutes, keeping your photos and chats on the phone.

It is time to see a technician if the screen cracked in the cold, shows lines and coloured blotches, taps itself or loses the picture.
The phone hit an icy sidewalk or split after a temperature swing: glass flakes off and the edges catch your fingers.
Stripes, ink-like spots or flicker usually point to a damaged panel, even when the glass looks fine on the surface.
Phantom taps, skipped swipes and scrolling by itself often show up after a knock or after moisture got inside.
The image vanishes when you press the frame, or the backlight flickers. The module or its flex cable is suspect.
These are guideline prices for the 15–17 series; the technician confirms the final amount after looking at your phone.
| Service | Original | Aftermarket |
|---|---|---|
| iPhone 17 display replacement | 337 900 ₸ | 214 900 ₸ |
| iPhone 17 Pro display replacement | 356 900 ₸ | 226 900 ₸ |
| iPhone 17 Pro Max display replacement | 437 900 ₸ | 277 900 ₸ |
| iPhone 16 display replacement | 169 900 ₸ | 141 900 ₸ |
| iPhone 16 Plus display replacement | 191 900 ₸ | 141 900 ₸ |
| iPhone 16 Pro display replacement | 225 900 ₸ | 146 900 ₸ |
| iPhone 16 Pro Max display replacement | 356 900 ₸ | 226 900 ₸ |
| iPhone 15 display replacement | 146 900 ₸ | 118 900 ₸ |
| iPhone 15 Plus display replacement | 152 900 ₸ | 129 900 ₸ |
| iPhone 15 Pro display replacement | 197 900 ₸ | 146 900 ₸ |
| iPhone 17 Air display replacement | 356 900 ₸ | 226 900 ₸ |
| iPhone 16e display replacement | 175 900 ₸ | 111 900 ₸ |
| iPhone 15 Pro Max display replacement | 225 900 ₸ | 152 900 ₸ |
| iPhone 14 Pro Max display replacement | 197 900 ₸ | 129 900 ₸ |
| iPhone 14 Pro display replacement | 169 900 ₸ | 115 900 ₸ |
| iPhone 14 Plus display replacement | 118 900 ₸ | 80 900 ₸ |
| iPhone 14 display replacement | 112 900 ₸ | 80 900 ₸ |
| iPhone SE (2022) display replacement | 51 900 ₸ | 32 900 ₸ |
| iPhone 13 Pro Max display replacement | 146 900 ₸ | 98 900 ₸ |
| iPhone 13 Pro display replacement | 123 900 ₸ | 84 900 ₸ |
| iPhone 13 display replacement | 91 900 ₸ | 67 900 ₸ |
| iPhone 13 mini display replacement | 112 900 ₸ | 50 900 ₸ |
| iPhone 12 Pro Max display replacement | 100 900 ₸ | 67 900 ₸ |
| iPhone 12 Pro display replacement | 74 900 ₸ | 58 900 ₸ |
| iPhone 12 display replacement | 89 900 ₸ | 50 900 ₸ |
| iPhone 12 mini display replacement | 71 900 ₸ | 47 900 ₸ |
| iPhone SE 2 display replacement | 34 900 ₸ | 27 900 ₸ |
| iPhone 11 Pro Max display replacement | 78 900 ₸ | 44 900 ₸ |
| iPhone 11 Pro display replacement | 66 900 ₸ | 44 900 ₸ |
| iPhone 11 display replacement | 49 900 ₸ | 39 900 ₸ |
| iPhone XS Max display replacement | 81 900 ₸ | 44 900 ₸ |
| iPhone XS display replacement | 55 900 ₸ | 32 900 ₸ |
| iPhone XR display replacement | 51 900 ₸ | 44 900 ₸ |
| iPhone X display replacement | 55 900 ₸ | 33 900 ₸ |
| iPhone 8 Plus display replacement | 37 900 ₸ | 32 900 ₸ |
| iPhone 8 display replacement | 32 900 ₸ | 22 900 ₸ |
| iPhone 7 Plus display replacement | 38 900 ₸ | 32 900 ₸ |
| iPhone 7 display replacement | 28 900 ₸ | 21 900 ₸ |
| iPhone SE display replacement | 18 900 ₸ | 14 900 ₸ |
| iPhone 6s Plus display replacement | 37 900 ₸ | 31 900 ₸ |
| iPhone 6s display replacement | 28 900 ₸ | 27 900 ₸ |
| iPhone 6 Plus display replacement | 48 900 ₸ | 30 900 ₸ |
| iPhone 6 display replacement | 35 900 ₸ | 22 900 ₸ |
| iPhone 5s display replacement | 24 900 ₸ | 15 900 ₸ |
| iPhone 5c display replacement | 19 900 ₸ | 12 900 ₸ |
| iPhone 5 display replacement | 16 900 ₸ | 14 900 ₸ |
| iPhone 4s display replacement | 17 900 ₸ | 10 900 ₸ |
| iPhone 4 display replacement | 19 900 ₸ | 12 900 ₸ |
The cost depends on the model and the part you choose; the exact amount is given after diagnostics.
The phone is examined, a module chosen, the case opened with care, components moved, the screen verified and the phone returned under warranty.

The technician looks over the frame, the housing and neighboring parts, so you hear what else the drop may have hit.

We pick a display module for your exact model and version; original or aftermarket is decided together with you.

The adhesive is warmed along the edge and the module is lifted away, taking care of the frame, cables and gasket.

The earpiece, sensors and front camera are moved to the new module whenever they do not come in its kit.

Before handing the phone back we go through touch response, brightness, Face ID and cameras together with you.

The repair is covered by a warranty up to 1 year; the technician explains the terms before any work begins.
The technician agrees the final list of work with you before the repair starts.
Price for my modelThe right pick depends on your model, budget and habits, and the technician can show the difference on your own phone.


At our Astana service you choose the module yourself, and the technician simply explains what has failed.
Eleven years with phones have taken us from plain cracks to damage from hard falls and moisture, so little surprises us.
The repair carries a warranty up to 1 year: if the screen does not behave as agreed, come back and we will sort it out.
Your phone is handled by experienced technicians, not a random person with a suction cup and a tube of glue.
Original or aftermarket is your decision: the technician compares options on your model and does not push the pricey one.
Mon–Fri 10:00–19:00, Sat–Sun and holidays 11:00–18:00, so you can drop by after work or on Saturday.
First you hear what exactly is damaged and what moves the cost, and only after that does the disassembly begin.

The customer dropped the phone on tiles — the screen cracked and the touchscreen stopped responding. We replaced the display module and checked the touch, brightness and True Tone — everything works.

The customer dropped the phone on the tiles by her building — the glass cracked and the touchscreen stopped responding in places. We replaced the display module and checked the touchscreen, brightness and True Tone — everything works properly.




The whole process — from a message to a finished phone. We give you the old screen.
Book a replacementSend a photo on WhatsApp and we'll tell you the price and time. Or just come in without an appointment.
We check Face ID and the logic board: sometimes after a drop it's not the screen but the flex cable that's at fault.
We write down the model, screen type (original or aftermarket), price and warranty.
We open the factory packaging in front of you and check the number against the receipt.
We remove the old screen, install the new one with water-resistant adhesive and transfer True Tone with a programmer.
Touch, brightness, Face ID, True Tone. You take the phone, the receipt and the old screen.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Bakmukhammed S.
Photo: Galymzhan S.
Photo: Zhandos Sh.
Photo: Darkhan T.
Photo: Kudiret S.What other repairs can be handled during the same visit
02A shattered back panel after a fall: we can restore the body next to the new screen.
03Cleaning or replacing the port when the cable sits loose or will not charge.
04For crackling sound or a caller who cannot hear you after a knock or damp.
05Board cleaning when snow, water or frost condensation got inside the case.
06A fresh camera module if the lens glass cracked or the focus keeps hunting.

“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the screen and the iPhone model. An engineer will reply on WhatsApp, give the price and today's available time.
iPhone Display Replacement in Astana with the Part You Pick
iServices handles iPhone display replacement in Astana as a direct contractor with its own technicians. Before work begins, we test the device while you watch and present the replacement module sealed in its factory box. You pick an original part or a non-original alternative. Most screen replacements take roughly 40 minutes, and coverage lasts up to 1 year.
On most devices the front pane, the digitizer and the display are laminated into one sealed assembly, so a crack almost always means a full swap rather than a new outer sheet.
On nearly every model the front pane and the imaging panel are bonded into one sealed stack, so a cracked surface is swapped as a single unit rather than re-glassed. The protective sheet sits directly on the digitizer, which sits on the OLED or LCD matrix, with optical adhesive holding all three under pressure. A re-glassing bench separates them with heat and wire, then glues a fresh outer sheet onto the old stack. Re-glassing exists as a workshop option, but it leaves the original matrix and digitizer untouched, so any hidden damage underneath stays with you. On a phone that has already taken a drop, that damage is usually a hairline in the matrix or a stretched connector — invisible now, visible as a bright spot or dead column weeks later.
When an intact screen turns black, flickers, or stops responding to touch, the cause is frequently a loose display connector or a board-level issue rather than the panel, so diagnosis comes first and the quote follows. The cable carries input and image data to the board, and a partly seated or corroded contact produces the same dead zones people blame on the display. Water exposure is the usual culprit behind stripes and flicker without a crack, and after liquid contact diagnostics can stretch to two days while corrosion settles. Our free diagnostics takes 15 minutes in front of you: the engineer opens the device, checks the cable, reseats the contact and shows you what actually failed. If the display is healthy and the fault sits on the board, a new unit would not fix the symptom — that is why the check comes first.
Picking a factory module versus a non-original one affects brightness, colour depth and panel thickness; on OLED handsets, aftermarket units are frequently LCD-type instead.
| Part type | Display behaviour | Best for |
|---|---|---|
| Original module | Factory brightness, true black on OLED, original thickness | Keeping the phone close to factory |
| Aftermarket module | Slightly dimmer, LCD-type on OLED models, thicker | A working screen on a tighter budget |
| Re-glassed original | Keeps the original matrix, new outer glass | A crack over a healthy panel |
Older LCD iPhones (the 6 to 8, the XR, the 11) need a backlit LCD module, whereas OLED models such as the X, XS, 11 Pro or any 15 have no backlight at all. The 6 to 8 and the XR carry Liquid Retina panels, the X, XS and 11 Pro carry Super Retina OLED, and the 15 family adds Dynamic Island to an OLED matrix. Thickness follows the screen family too: an LCD stack sits deeper because of its backlight layer, so the frame closes differently on those generations. Because the two panel families are built differently, an aftermarket LCD drop-in for an OLED phone is the mismatch that shows up most in daily use.
Biometrics and display features depend on parts carried over from the old panel, so what survives the swap is decided during the transfer, not after it.
We carry the factory Home button over on Touch ID models and the upper flex with the proximity sensor on Face ID models, and True Tone works only when the factory display data is transferred. On the iPhone 8 and older, the Home button holds the fingerprint scanner; on the iPhone X and later, the front camera assembly and the ambient light sensor travel from the old panel to the new one. Skip that transfer and Face ID stops enrolling, auto-brightness drifts, and the screen reads room light from the wrong spot. The Home button scanner is paired to the logic board, so a replacement button would break Touch ID even though the screen itself works fine.
On newer iOS versions the phone may show a notice that the display is not a verified part, and this appears with some aftermarket units even when the screen works correctly. The message sits in Settings under the display section and records that the panel's serial was not matched to the board at the factory. It does not block touch, brightness or the camera, and it does not shorten the life of the panel. The notice is a record of component provenance rather than a fault report, so it does not by itself mean the display will fail or lose touch. Ask the engineer to show you the notice on a test unit before you commit to a component type — that way the message is a known detail, not a surprise the next morning.
The visit runs from a free check in front of you through disassembly, component transfer and a fresh seal, with most of it happening while you wait.
A technician inspects the handset while you watch for roughly 15 minutes, then opens it up, moves the factory parts across, installs the fresh assembly and seals the chassis again. In Astana, our iPhone display replacement begins with this open diagnostic — no repair commitment required — so the exact failure is visible before any screw is turned. The factory camera assembly, earpiece, sensor flex and brackets move across to the new panel rather than staying on the old one, and the replacement component arrives in factory packaging and is opened in front of you. Renewing the adhesive gasket during re-sealing is essential, since that layer blocks dust and splashes; we always replace it with a fresh one instead of reusing the old.
Roughly 40 minutes is enough for an iPhone screen swap, and 72% of our repairs are completed while the client waits in the lounge, which has coffee and Wi-Fi. Send us a picture via WhatsApp to reserve a no-cost slot; an engineer answers in under 5 minutes, gives a quote from the image, and the workstation is prepared by the time you come in. Battery work runs 25 minutes and camera glass 20, which helps if you want two jobs handled in one sitting. The whole path from first contact to pickup usually lands under an hour, so booking a slot by photo on WhatsApp is what keeps the wait short.
Before you leave, the phone is tested with you, the paperwork is handed over, and the old component goes home with you. This section covers what happens at the counter.
When you collect the phone you also get the receipt, the warranty card and the removed part; pricing, part type, duration and guarantee terms are all recorded on the receipt prior to any work beginning. The warranty runs up to 1 year, and the receipt is printed in about 2 minutes at the counter. You pay by Kaspi, card or cash once the handover check is done — no deposit and no hidden line on the bill. We show the new assembly in factory packaging before installation, so you can match the serial to the receipt. WhatsApp a picture showing the damage and an engineer will send a price within 5 minutes, so the cost is known before you make the trip to our location.
Five points decide whether a display replacement goes smoothly, and each one is worth checking before you hand the phone over.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionNo, on current iPhones the touch layer is built into the display, so a phone that ignores taps gets a whole new module. The engineer first rules out a software freeze or a loose connector.
At times, if the panel beneath is whole and shows no stripes, the glass can be re-bonded. On most current iPhones, though, the entire module is changed, and the verdict follows an inspection.
Usually. The Face ID parts sit at the top and are not part of the display, so they are shifted or left in place with care. Try the face unlock on the spot before leaving.
No. It is glued to the broken screen and leaves with it. Once the new display is fitted, put a fresh protector on at once to keep it unscratched.
True Tone relies on calibration data tied to the screen, and if it is not carried over to the new module the switch disappears. Ask the engineer about transferring it and check Control Centre at pickup.
Power it off, keep it off the charger and dry it with a cloth. Moisture beneath the glass and in the ports quickly corrodes contacts, so bring it in without delay.
Often yes: if the phone rings, vibrates and connects to a computer but shows nothing, the panel or its connector is the usual cause. The engineer connects a test screen to confirm before replacing anything.
У нас в офисе три таких ноутбука, один сломался. Неделю лежал без дела, теперь хрипит динамик. Бақмухаммед С. отсоветовал дорогой ремонт, предложил простой. Выдали номер заказа и сказали, как отслеживать. Нужна была новая деталь: дисплей. 10 500, и горонтия в комплекте. Пришлось самому напомнить о себе. Скажу знакомым. Функционирует, тьфу-тьфу.
Проблема — треснул экран. Бақмухаммед С. объяснял без умных слов, за это спасибо. Всё чётко, без сюрпризов.
Хотел сначала в официальный, но там очередь и цена. Проблема — треснул экран. Полёт нормальный
Проблема — треснул экран. Сейчас роботает без нареканий. Экран яркий, батарея держит.
Проблема — треснул экран. Бақмухаммед С. сам позванил и сказал, что готово. Работает, даже лучше прежнего
В Астана сервисов много, но по Apple берут не все. Записалась на ремонт iPhone 11 Pro Max. Проблема — треснул экран. Ғалымжан С. всё сделал при мне, за пятнадцать минут. Сказали, что перезвонят, и правда перезвонили. После ремонта — как новое
Проблема — треснул экран. Пользуюсь и вспоминаю добрым словом. Проверила на всех режимах — держит.
Проблема — не держит заряд. Внешне не видно, что разбирали. Экран яркий, батарея держит
Смотрел отзывы в 2ГИС, выбрал по адекватности. Залил чаем, и через день — не роботает камера. Ғалымжан С. отсоветовал дорогой ремонт, предложил простой. Сказали, что перезвонят, и правда перезвонили. Вскрытие показало: дисплей. Пять баллов. Сейчас роботает без нареканий.
Проблема — треснул экран. Ғалымжан С. провозился, но сделал. В iService в Есиле и обратилась. Полёт нормальный.

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