Your iPhone 11 Pro Max slipped and broke — we'll install a new screen from the factory box and test 32 functions.
The big Pro Max runs maps and camera hard, so it overheats, dies by lunchtime and the screen stops responding well.
You hear sounds and feel vibration, but the display stays dark or shows only a faint glow.
The phone reboots again and again, or sticks on the logo after a drop or an update.
Navigation and video heat the phone, the battery drains, and brightness drops by itself.
Icons open on their own or edges ignore your finger, often after a hit to a corner.
The charge stops at random, or the cable has to be held at an angle in the port.
A big glass body on both sides means a drop usually leaves cracks somewhere.
The earpiece or microphone is clogged, so the other person hears you faintly.
Scratched lens covers cause glare, and a shifted lens ruins focus on one camera.
The bottom microphone is clogged with dust, so the other person hears you quietly.
The phone stopped recognizing your face, and setup ends with an error message.
A heavy phone fell on its back, and the glass around the cameras shattered into a web.
Volume and power buttons require effort to press or stick after a hit.
These are the lowest prices for each job; the final total depends on the part used and the phone's condition.
| Service | Original | Aftermarket |
|---|---|---|
| Battery replacement | 47 900 ₸ | 27 900 ₸ |
| Speaker replacement | 39 900 ₸ | 23 900 ₸ |
| Display replacement | 78 900 ₸ | 44 900 ₸ |
| Camera replacement | 80 900 ₸ | 44 900 ₸ |
| Buttons replacement | 51 900 ₸ | 30 900 ₸ |
| Housing replacement | 80 900 ₸ | 44 900 ₸ |
| Microphone replacement | 46 900 ₸ | 27 900 ₸ |
| Charging port replacement | 59 900 ₸ | 35 900 ₸ |
| Camera lens glass replacement | 40 900 ₸ | 22 900 ₸ |
| Back glass replacement | 56 900 ₸ | 35 900 ₸ |
| Front camera replacement | 69 900 ₸ | 38 900 ₸ |
| Earpiece speaker replacement | 41 900 ₸ | 24 900 ₸ |
| Vibration motor replacement | 44 900 ₸ | 26 900 ₸ |
| Proximity sensor replacement | 39 900 ₸ | 23 900 ₸ |
| Other repairs | Price | |
| Face ID repairpaired to the board — no aftermarket | 38 900 ₸per job | |
| Water damage cleaningcorrosion cleaning · diagnostics up to 2 days | 18 900 ₸per job | |
| Power controller replacementboard-level chip · microsoldering | 41 900 ₸with parts | |
| Wi-Fi module repairwireless module · board-level repair | 20 900 ₸with parts | |
| Logic board repairmicrosoldering · 1–3 days | 38 900 ₸per job | |
| Firmware flashingsoftware restore, no parts replaced | 16 900 ₸per job | |
The technician confirms the exact amount after inspecting the phone, once the right part is chosen.
For a large Pro the part you pick affects both the picture and how the phone copes with heavy use.
We explain what the repair cost for this model is made of and give a starting figure upfront.
With 4 to 13 years of experience, our technicians trace faults quickly, from a stubborn restart loop to a crack in a board.
When a replacement is done, the warranty up to 1 year protects you from repeat trouble with the same part.
Opening the steel frame and handling flex cables is done by experienced technicians, with no improvising.
The base price of each job is in the table, and the exact total is stated before disassembly begins.
For the display, battery and housing you can choose an original or an aftermarket part, with advice on which pays off.
We work on weekdays from 10:00 to 19:00, and on weekends and holidays from 11:00 to 18:00.
The phone slipped from the owner's hand onto the asphalt in Astana — lines spread across the screen and the touch stopped responding in places. We replaced the display module and checked the touch, brightness and True Tone — the phone works properly again.
A client from Astana complained that the phone ran out of charge by lunchtime and switched off outside in winter. We replaced the battery, checked its capacity and charging — now the phone holds a charge all day.
The customer dropped the phone on the tiled floor in their stairwell — the back glass cracked right around the camera block and bits were flaking off. We replaced the rear glass in Space Gray, then checked the camera, flash and wireless charging — all good.
Screen — 40 minutes, battery — 25. Body and board — 1–3 days.
Book a repairYou send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
Face ID, True Tone, cameras, microphones, speakers, charging, network. You check them together with the engineer.
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Bakmukhammed S.
Photo: Galymzhan S.
Photo: Zhandos Sh.
Photo: Darkhan T.
Photo: Kudiret S.“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the fault — an engineer will reply on WhatsApp, give the price and a time you can come in.
iPhone 11 Pro Max Repair in Astana, Original Parts, Warranty up to 1 year
iServices repairs the iPhone 11 Pro Max in Astana as a direct contractor with its own technicians, not an agency. We run free 15-minute diagnostics in front of you, show the new part in factory packaging, and fix most issues in 20–40 minutes while you wait. Every repair carries a warranty up to 1 year.
The 11 Pro Max is a large OLED phone with three cameras and a big battery, so its typical faults cluster around the screen, the charging port and the camera glass. Here is what we see most often.
On this model we most often replace the OLED screen, the battery and the camera glass, and clean or swap the Lightning port. The triple camera sits behind a single sheet of glass, so one sharp knock on the corner takes out all three lenses at once. The stainless frame is heavy for its size, and that mass lands on the panel when the phone falls face down. The Lightning port collects pocket lint through years of daily plugging, and the contacts inside wear down until the cable only connects at an angle. A cracked camera lens is worth fixing early, because dust and moisture reach the sensor through the gap and turn a 20-minute glass swap into a full camera replacement. If you are looking for iPhone 11 Pro Max repair in Astana, this is exactly the kind of work we handle most often.
| Symptom | Likely cause | What we do |
|---|---|---|
| Green lines or black patches | OLED panel damage | Replace the display module |
| Battery drops fast, shuts down early | Worn battery | Fit a new battery |
| Charges only at an angle | Dirty or worn Lightning port | Clean or replace the port flex |
| Blurry photos, cracked lens | Broken camera glass | Swap the glass, check the sensor |
| No sound on calls | Clogged or failed speaker | Clean or replace the speaker |
The 11 Pro Max carries one of the largest cells in the 11 series, and after several years of daily charging its capacity drops enough to cause sudden shutdowns. A bigger cell holds more charge, but it also runs hotter during fast charging and heavy camera use, and heat is what wears lithium chemistry down. Owners who stream video or shoot on the triple camera all day push more cycles through the pack than someone who mostly messages. The phone then reports a healthy percentage and still dies at 20 percent under load, because the voltage sags before the gauge catches up. Check Battery Health in Settings before you book; if it reads low and the phone shuts down under load, the cell is the first thing to replace, not the board.
A cracked front is the most common reason people bring in an 11 Pro Max. The key question is whether only the outer sheet is shattered or the OLED underneath is damaged too.
If the OLED matrix still shows a clean image and the touch works, we can often replace just the glass; if there are lines, dead zones or a black patch, the whole display module is replaced. The touch layer sits directly on the OLED, so a crack that reaches the matrix usually takes the panel with it. Protective glass absorbs part of the impact, but a drop onto a hard edge can still fracture the inner layer. A glass-only repair keeps your original panel and its factory calibration, which is why it is worth asking about before agreeing to a full swap. Ask the engineer to show you the panel under light while the quote is being fixed.
Face ID keeps working after a screen repair because the TrueDepth module is a separate unit, and True Tone works once its calibration is transferred to the new display. The TrueDepth module sits above the panel and is moved across by hand, so the dot projector and infrared camera are never touched. True Tone depends on a calibration value tied to the original panel, and that value has to be written to the replacement. On some aftermarket panels True Tone cannot be restored at all, so if that setting matters to you, confirm the part type before the work starts. We test both functions with you at handover.
The component you choose decides which functions stay intact. Both options are legitimate, but they behave differently, and the choice is written on your receipt before work begins.
| Feature | Original part | Aftermarket part |
|---|---|---|
| True Tone | Works after calibration | May not work |
| Face ID | Unaffected | Unaffected |
| Part message | Usually absent | May appear |
| Fit and finish | Factory tolerance | Varies by supplier |
Around 64% of our customers choose an original component, mainly because it keeps True Tone and avoids the part message. The remaining share goes to aftermarket components, which we fit when the budget is tight or the phone is a spare. We fit both kinds under the same 25-40 minute turnaround, and the engineer shows the new component in factory packaging before installation so you see exactly what goes in. On an iPhone 11 Pro Max the display module is the component where the gap between the two options shows most, since True Tone depends on the pairing of screen and board. If you plan to keep the phone for years, the original component usually pays off; if it is a backup device, an aftermarket screen is a reasonable choice.
The part message is an indicator of the component type, not a fault, and it does not stop the phone from working. It appears because the phone compares the new component with its factory record, so it tells you what was fitted rather than that something is broken. On the iPhone 11 Pro Max the message shows up in Settings after a screen or battery swap and stays there until the component is paired. It does not affect calls, charging, cameras or network, and the device keeps running normally. The message is a label, not a defect — it records which component was fitted, so anyone servicing the phone later knows its history at a glance.
Beyond the screen, the 11 Pro Max most often needs help with charging, the battery or the camera glass. These are quick jobs when caught early, before a small fault spreads.
On the 11 Pro Max a charging fault is usually a dirty or worn Lightning port, and only sometimes a board issue, which the free diagnostics show in front of you. An engineer inspects the port under light, tries a known-good cable and checks the charging flex before touching the motherboard. A worn connector is cleaned or replaced; a damaged charging circuit goes to board-level work under the microscope. We do this in front of the customer, so the cause is named before any component is chosen. The 11 Pro Max still uses Lightning, so a cable that works on a newer USB-C phone will not fit here, and a worn cable can mimic a port fault — try a second known-good Lightning cable before booking a repair.
A cell replacement on the 11 Pro Max takes about 25 minutes, and afterwards Battery Health reads fresh and sudden shutdowns stop. The old cell is a 3,969 mAh unit that has usually cycled for years, so the phone throttles and dies at 20–30% on cold days; a fresh one restores stable voltage under load. We show the new component in factory packaging before installation, then run the phone through a charge and discharge check. Bring the phone charged enough to check the health reading on arrival, so the engineer can compare the old value with the new one after the swap.
| Repair | Typical time | Can you wait |
|---|---|---|
| Camera glass | 20 minutes | Yes |
| Battery | 25 minutes | Yes |
| Screen | 40 minutes | Yes |
| Rear panel | Longer, booked slot | Usually left |
The visit is built around transparency, from the first message on WhatsApp to the moment you check the phone together with the engineer. Here is the order of steps and what goes home with you.
Send a photo of the damage on WhatsApp and an engineer replies within 5 minutes with a price and a free time slot. The shot should show the cracked area straight on, in daylight, without a case — that is usually enough to identify whether you need glass only or the full display module on the iPhone 11 Pro Max. From that first contact to pickup, the whole process usually takes less than an hour, and 72% of jobs are finished while the customer waits in the waiting area, which has coffee and Wi-Fi. If you cannot come in, a courier can be called. A clear image of the broken zone lets us quote accurately ahead of your trip, so there are no surprises at the counter.
Before any work begins, the price, the component, the turnaround and the warranty are fixed on the receipt in about 2 minutes. That single sheet records whether the replacement is original or aftermarket, how long the job takes — screen 40 minutes, battery 25, camera glass 20 — and the warranty of up to 1 year. The new unit is shown to you in its factory packaging ahead of installation, so what goes into the phone is what you agreed to. We are a direct contractor with our own technicians and workshop, not an agency, so the person who quotes your repair is the one who does it. Ask for the receipt prior to the technician opening the device — a written component type and turnaround is what protects you if the job runs long.
The 11 Pro Max is a well-understood device, and almost every fault on it follows a known path from diagnosis to a finished repair. Here is what matters most when you decide.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionGPS, a bright screen and charging at the same time give a lot of heat, especially in a holder over the heater vent. Move the holder away from warm air and lower the brightness. If the phone gets hot even without load, the battery or board should be checked.
First remove the case and any metal plate or card from the back, then try another pad. If it still does not charge, the coil or its cable inside is the likely cause. Cable charging working normally helps narrow it down.
This is normal behaviour: in low light the iPhone 11 Pro Max often zooms digitally with the main camera, because it gathers more light. In good light the telephoto lens switches on. Cover the lenses one by one to see which camera is active.
Dirt under the button or a dent in the steel frame after a drop are the common causes. Do not press harder, as the button cable can tear. The engineer checks whether cleaning is enough or the button parts need replacing.
The Taptic Engine may be damaged or its screw loosened after an impact. Check that vibration is enabled in Settings under Sounds & Haptics. A rattle that stays means the engine needs to be refastened or replaced.
No, water resistance is rated for fresh water at room temperature, not steam, soap or hot water. Heat and steam weaken the seals, and the resistance also drops with age. Liquid damage is not covered, so keep the phone dry.
В Астана сервисов много, но по Apple берут не все. Записалась на ремонт iPhone 11 Pro Max. Проблема — треснул экран. Ғалымжан С. всё сделал при мне, за пятнадцать минут. Сказали, что перезвонят, и правда перезвонили. После ремонта — как новое
Отдала в сервис: iPhone 11 Pro Max. Проблема — хрипит динамик. Всё чётко, без сюрпризов.
В работе было: iPhone 11 Pro Max. Проблема — не работает камера. Позвонил, описал проблему, сказали привозить — посмотрят. Пришлось ставить: дисплей. Цену держали до конца, молодцы. Советую. Всё чётко, без сюрпризов
Проблема — не роботает камера. Бақмухаммед С. объяснял без умных слов, за это спасибо. Ни шума, ни запаха, всё штатно
Смотрела отзывы в 2ГИС, выбрала по адекватности. Проблема — не включается. Ни шума, ни запаха, всё штатно
Астанада тұрамын, қаланың арғы жағына бару ыңғайсыз болды. Бұл жерге бірінші рет келдім. Бағасы мен сапасы сай.
Проблема — треснул экран. Бақмухаммед С. разобрался в редкой модели. Всё чётко, без сюрпризов.
До этого обращался в сервис у дома, там только развели руками. Честно, думал продать на запчасти. Проблема — попала вода. Оплату взяли после ремонта. Вытащили и показали: дисплей. Ни копейки больше обещанного. Вернусь при необходимости. Работает, даже лучше прежнего.
Проблема — треснул экран. Бақмухаммед С. разобрался в редкой модели. Функционирует, тьфу-тьфу.
Позвонил в три места, здесь внятно объяснили по цене. Настроение упало вместе с телефоном. Проблема — хрипит динамик. Ғалымжан С. показал старую деталь, всё прозрачно. Приняли вечером, хотя до закрытия было минут десять. Третий месяц — никаких проблем
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