Public Offer
Provision on the Granting of Access to the Information and Advertising Resource for Apple Equipment Repair and Maintenance Services iServices
iServices
, hereinafter referred to as the Company, publishes this public offer, which constitutes an adhesion agreement, addressed to any legally capable person — an individual, an individual entrepreneur, or a legal entity, hereinafter referred to as the User / Client, for the conclusion of an agreement on the terms set forth below, in accordance with the legislation of the Republic of Kazakhstan.
1. Terms and Parties
Service / Website / i-services.kz
— the Company's information and advertising internet resource located on the domain http://www.i-services.kz, including the website, pages, request forms, telephone numbers, messengers, WhatsApp, CRM, call tracking, online booking, advertising and SEO materials, and other communication channels intended to inform Users about Apple equipment repair and maintenance services and to technically organize communication between the User and one or more independent Contractors.
Company
— iServices, the owner of the Website, domain, software and hardware infrastructure, channels for attracting inquiries, advertising and SEO materials. The Company carries out the creation, development, SEO promotion, technical support, and provision of access to the Website.
The Company does not perform repair, diagnostics, or maintenance of equipment, does not sell spare parts or accessories, is not a service center, an Apple authorized service center, a seller, or an employer of technicians, and is not a party to the service agreement between the Client and the Contractor. The Company and the Contractors are not affiliated with Apple Inc.; "Apple", "iPhone", "iPad", "Mac", and others are trademarks of Apple Inc., used solely for informational purposes.
User / Client
— a legally capable individual, individual entrepreneur, or legal entity using the Website to find Apple equipment repair services and/or to contact a Contractor.
Contractor
— an independent person (service center, workshop, electronics repair technician, individual entrepreneur, LLP) that independently performs diagnostics, repair, and maintenance of the Client's equipment on the basis of its own resources, qualifications, an agreement with the Client, and/or de facto established relations.
Device
— a smartphone, tablet, computer, laptop, watch, or other equipment of the Client transferred to the Contractor for diagnostics, repair, or maintenance.
Request
— an inquiry (request) of the User / Client generated through the Website, a call, WhatsApp, a messenger, a contact form, online booking, or another channel. The content of the request is determined by the Client and the Contractor. A request is not an agreement with the Company and does not create obligations for it.
Acceptance
— the full and unconditional acceptance of the terms of this offer by the User / Client, expressed by any action aimed at using the Website: a call, submission of a request, booking for repair or diagnostics, a price inquiry, a message in a messenger, or the provision of personal data.
Agreement
— an agreement between the User / Client and the Company, entered into by accession to this offer in accordance with Articles 389 ("Accession Agreement"), 395 ("Offer", including public offer) and 396 ("Acceptance") of the Civil Code of the Republic of Kazakhstan.
2. Accession to the Offer and Amendments
2.1. This document is a public offer. Use of the Site, a phone call, submission of a request or any other communication through the Site's channels constitutes acceptance of this offer.
2.2. From the moment of acceptance, the User / Client is deemed to have acceded to this offer.
2.3. The Company has the right to amend this offer. The current version is posted on the Site; continued use of the Site constitutes consent to the amendments.
2.4. If the User / Client does not agree with the terms of the offer, they must cease using the Site and communication channels.
3. Subject of the Agreement
3.1. The Company provides the User / Client with access to the information and advertising resource i-services.kz and the technical ability to send a request to one or more Contractors.
3.2. The Company does not perform diagnostics or repairs, does not open devices, does not order or install spare parts and does not control the quality of repairs.
3.3. All work is performed exclusively by the Contractor, who independently determines the malfunction, repair method, type of spare parts (original or compatible), cost, timelines and warranty.
3.4. The Company does not individually select a Contractor for the Client, does not provide recommendations and does not influence the Contractor's decisions.
3.5. The information on the Site is of an information, advertising and reference nature. The final terms are determined by the Contractor after assessing the task (inspection, measurement, diagnostics).
4. Specifics of the Site Design and Advertising Materials
4.1. The User / Client understands that the Site may contain commercial, advertising, SEO-optimized and informational materials, including descriptions of services, approximate prices, portfolios, promotions, reviews and contact forms typical of a specialized company's website.
4.2. The placement of such materials does not mean that the Company itself provides services, is a specialized organization or is a party to an agreement with the Client.
4.3. The materials may be provided by Contractors, prepared on the basis of open sources, SEO texts or advertising descriptions.
4.4. The services are provided by the Contractor that actually accepted the Client's request, performed the work and/or received payment.
4.5. The use on the Site of the iServices brand, the wording "our technicians", "our service", "our service center", warranties and other commercial elements is due to the requirements of SEO promotion (lead generation) and does not change the legal role of the Company as the owner of the information and advertising resource.
5. One or More Contractors
5.1. The Company has the right to arrange the transfer and/or routing of requests to one or several Contractors.
5.2. Different areas (repair of iPhone, iPad, Mac and Apple Watch, screen and battery replacement, recovery after liquid damage, motherboard repair, replacement of housing elements, maintenance and configuration) may be transferred to different Contractors with the relevant specialization.
5.3. The Company has the right to change the composition of Contractors and to allocate requests by geography, specialization, workload or other criteria.
5.4. The User / Client understands that contact details, addresses, information about Contractors and the routing of requests may change.
5.5. Liability to the Client is borne by the Contractor that actually accepted and performs the order.
6. Qualification, spare parts and warranty
6.1. The Contractor is independently responsible for the qualification of technicians, the quality of repair and the spare parts used (original or compatible), informing the Client of their type.
6.2. The Contractor independently warns the Client that third-party repair may result in the termination of the manufacturer's warranty (Apple) and refusal of further warranty service.
6.3. The Company does not verify or guarantee the Contractor's qualification, the origin and quality of spare parts, and is not an authorized service center.
6.4. The obligation to verify the Contractor's status, repair terms, type of spare parts, cost and warranty lies with the Client.
6.5. Inaccuracy of the Contractor's information about spare parts, repair and warranty is the Contractor's area of responsibility.
7. Procedure for the provision of services
7.1. After the request is submitted, the Client interacts directly with the Contractor.
7.2. The Contractor independently performs diagnostics, agrees the cost, timeframes and scope of repair, accepts the device and issues an acceptance receipt describing the condition of the device.
7.3. The Contractor independently concludes the contract (receipt), prepares payment documents and receipts, and is responsible for fiscalization.
7.4. The Company does not accept devices for repair, does not store them, does not perform diagnostics and does not carry out return of devices.
7.5. The cost may change after opening and diagnostics of the device; such changes are agreed by the Contractor with the Client.
8. Obligations of the User / Client
8.1. The Client is obliged to independently create a backup copy of data in advance: repair may result in total data loss, and the Client bears responsibility for its safekeeping.
8.2. The Client is obliged to confirm the legality of ownership of the device and, before handing it over for repair, to disable locks and protection features (including "Find My" / Activation Lock, passwords) if this is necessary for the repair.
8.3. The Client is obliged to provide the Contractor with accurate information about the malfunction, exposure to moisture, previous repairs, and prior opening of the device.
8.4. The Client is obliged to check the condition of the device upon acceptance and return and to record it in the receipt.
8.5. The Client is obliged to pay the Contractor for services in the agreed manner.
9. Obligations of the Company
9.1. The Company undertakes to ensure the availability of the i-services.kz Website and communication channels with reasonable technical reliability.
9.2. The Company has the right to carry out SEO promotion, update materials and prices, connect and disconnect Contractors, configure telephony, forms and messengers, and route requests.
9.3. The Company has the right to moderate information, cards, portfolios and reviews posted on the Website at its own discretion.
9.4. The Company has the right to temporarily restrict access to the Website or its functions for maintenance, updates or protection against abuse.
9.5. The Company is not obliged to control the provision of services, verify the qualifications and good faith of the Contractor, or participate in the settlement of disputes regarding quality.
10. Obligations of the Contractor
10.1. The Contractor is obliged to provide accurate information about the malfunction, the repair method, the type of spare parts, the cost and the timeframes.
10.2. The Contractor is obliged to warn the Client about the risks of data loss, termination of the manufacturer's warranty, and the specifics of repairing liquid-damaged and previously opened devices.
10.3. The Contractor independently bears warranty obligations for the repair performed and the spare parts installed.
10.4. The Contractor independently bears responsibility for the quality of the repair, the safekeeping of the accepted device and the timeframes.
10.5. The Contractor is not entitled to state that the Company is a service center, an Apple authorized service center, or its employer.
11. Cost and Payments
11.1. Use of the Website by the User / Client is free of charge.
11.2. Prices on the Website are for reference and advertising-informational purposes until confirmed by the Contractor.
11.3. The final cost and payment terms are determined by the Contractor after assessing the task.
11.4. Payment is made by the Client directly to the Contractor in the manner agreed with the Contractor.
11.5. The Company does not accept payment, is not a payment agent or a guarantor of refunds. The obligation to issue fiscal receipts (CRT), and where necessary invoices (ESF), and to pay taxes in accordance with the tax legislation of the Republic of Kazakhstan is borne by the Contractor.
11.6. The operation of the Site is financed through the placement of Contractors or the rental of requests (lead generation).
12. Warranties
12.1. Any warranties for services, works and materials are provided exclusively by the Contractor (and/or the manufacturer — with respect to the manufacturer's warranty).
12.2. The Company does not provide warranties of quality, timelines, results and does not participate in warranty relations.
12.3. Warranty obligations, periods and conditions for remedying defects are determined by the Contractor.
12.4. Information about warranties and promotions on the Site is not an independent obligation of the Company.
12.5. Warranty, rework, refund and compensation matters are resolved exclusively between the Client and the Contractor.
13. Specific risks of equipment repair
13.1. The Client understands and is aware that the repair of electronics involves risks, including full or partial loss of data, and therefore making a backup copy before repair is the Client's obligation.
13.2. Third-party (unauthorized) repair may result in the termination of the manufacturer's warranty (Apple) and refusal of further warranty and service maintenance; acceptance of this risk is on the Client's side.
13.3. Original or compatible (non-original) spare parts may be used during repair, which may affect the characteristics and operation of the device; the type of spare parts is agreed by the Contractor.
13.4. Repair of devices with moisture ingress, mechanical damage or traces of previous intervention is associated with an increased risk of impossibility of restoration or complete failure of the device.
13.5. All matters of repair quality, preservation of the device and data, cost, timelines and warranty relate to the relations between the Client and the Contractor; the Company does not perform repairs and is not responsible for their result.
14. Liability and allocation of risks
14.1. The Company is not a service center, an Apple authorized service center, a seller of spare parts or an employer of technicians and is not affiliated with Apple Inc. All services are provided by independent Contractors.
14.2. The Company is not liable for the quality, timelines, cost, safety, result, good faith and qualifications of the Contractors.
14.3. The Company is not liable for the actions or inaction of employees, technicians and other persons engaged by the Contractor.
14.4. The Company is not liable for loss of data, damage or complete failure of the device, termination of the manufacturer's warranty and other harm arising in connection with the diagnostics and repair of the device.
14.5. The Company is not liable for the accuracy, completeness and currency of the information provided by the Contractors for placement on the Site.
14.6. The provisions of Article 921 of the Civil Code of the Republic of Kazakhstan on the liability of a legal entity or citizen for harm caused by its employee in the performance of labor (service, official) duties shall not apply to the relations between the Company and the Client, since the Contractor acts independently, outside the Company's subordination, not at its instruction and not under its control.
14.7. The Company's liability is in any case limited to the role of the owner of the information and advertising resource and technical communication channel.
15. Claims Procedure
15.1. All claims regarding quality, deadlines, cost, result, warranties and losses shall be submitted directly to the Contractor.
15.2. It is recommended to record the condition of the object, equipment or result of the work (report, photo, video) for consideration of the claim.
15.3. The Company has the right, but not the obligation, to facilitate communication by providing the Client with the Contractor's contacts or request logs upon request.
15.4. Such facilitation does not mean the Company's recognition of the status of service provider or acceptance of liability for the Contractor's actions.
15.5. Claims regarding the technical operation of the Site may be sent to the Company at the contacts indicated on the Site.
16. Personal Data and Communications
16.1. The User / Client consents to the processing of personal data by the Company to the extent necessary for the operation of the Site, processing of the request, transfer of the inquiry to the Contractor, communication, analytics, security and dispute resolution.
16.2. Such data may include name, phone number, messenger, address of the object, content of the inquiry, source of referral, technical data, call recordings and correspondence.
16.3. The data necessary for the fulfillment of the request are transferred to the Contractor; the Company does not enter into an agreement with the Client and does not store documents related thereto.
16.4. Communications may be conducted via telephone, WhatsApp, messengers, website forms, CRM and call tracking.
16.5. The Company has the right to record, log and store communications for the purposes of security, quality control of request processing, analytics and dispute resolution.
16.6. Personal data processing is carried out in accordance with the legislation of the Republic of Kazakhstan (including the Law of the Republic of Kazakhstan "On Personal Data and Its Protection") and the Company's Privacy Policy.
17. Reviews and Public Statements
17.1. The User / Client has the right to leave reviews about the operation of the Site with respect to its functionality and service characteristics (interface convenience, availability of information, operation of forms and communication channels).
17.2. Any public statements about quality, deadlines, cost, results of work, the Contractor's actions, warranties or refunds shall be addressed to the respective Contractor.
17.3. Publication of a review about the Contractor's services is possible only if the author has evidence of the fact of the inquiry or receipt of the service (request number, receipt, contract, screenshot of correspondence or other material).
17.4. The Company has the right to require confirmation before publishing a review, to hide a review until verification, to delete reviews containing unreliable information, personal data of third parties without consent, insults, threats, advertising or spam.
17.5. The User / Client agrees that public statements attributing the actions, obligations, or liability of the Contractor to the Company are incorrect with respect to the Company.
17.6. In the event of the posting of a statement that misrepresents the Company's role or contains knowingly false information, the Company has the right to demand the removal or correction of such statement.
17.7. In the event of refusal to remove or correct a knowingly false statement, the Company has the right to file a complaint for moderation with the external platform and to seek protection of its rights in the manner established by the legislation of the Republic of Kazakhstan.
18. Informational Nature of Materials
18.1. All materials of the Site, including service descriptions, prices, portfolios, promotions, and reviews, are informational and advertising (SEO) in nature.
18.2. Such materials do not constitute a public offer of the Contractor, confirmation of the availability of a specific specialist, or a guarantee of price and result.
18.3. To obtain accurate information about a service, its price, and terms, the Client must contact the Contractor.
18.4. The Company is not liable for decisions made by the Client on the basis of information on the Site without confirmation of the terms by the Contractor.
19. Restriction of Access and Abuse
19.1. The Company has the right to restrict access to the Site in the event of spam, fake requests, abuse of contact forms, threats, insults, or other bad-faith actions.
19.2. The Company has the right not to process requests containing inaccurate data, spam, advertising, threats, or information unrelated to the core services.
20. Final Provisions
20.1. This offer governs the relations between the User / Client and the Company with respect to the use of the Site and obtaining access to the informational and advertising resource iServices.
20.2. This offer does not govern relations concerning the direct provision of services between the Client and the Contractor; such relations are governed by the contract and the legislation applicable to the Contractor and the Client.
20.3. The invalidity of an individual provision of this offer does not entail the invalidity of the remaining provisions.
20.4. In all other respects, the parties are governed by the legislation of the Republic of Kazakhstan.
20.5. Disputes between the User / Client and the Company shall be resolved through negotiations and, where impossible, in the manner established by the legislation of the Republic of Kazakhstan.
21. Company Details
iServices
Republic of Kazakhstan, Almaty
