BS
Photo: Bakmukhammed S.
Photo: Bakmukhammed S.Bakmukhammed S.
on-site iPhone technician
13years of experience
4.93rating, 107 reviews
Apple service center in Astana
Broken iPhone, MacBook or watch — we inspect it free in front of you, lock in the price, and after repair we test 32 functions. Independent service, not authorized by Apple
iPhone repair — all models
All iPhone prices Battery replacementfrom 5 990 ₸
Speaker replacementfrom 5 990 ₸
Screen replacementfrom 10 900 ₸
What our Apple service center in Astana repairs
Choose your device to see the faults we meet most often and how diagnostics begin.
Diagnostics first, then the talk about price. We say plainly what has failed and whether a part really needs replacing. When there is a choice between original and aftermarket, we explain it, and you decide. No extra work is pushed on you.
Why people in Astana choose the iServices Apple service center
11years
Photo: waiting area, a customer on the sofa with coffee.Eleven years of experience
Over eleven years the technicians have seen ordinary faults and rare ones, so they test for the cause instead of guessing.
1year
Warranty up to 1 year
Repairs we finish are backed by a one-year guarantee; before any work begins, our specialist walks you through the conditions.
6technicians
Experienced technicians
Devices are received and repaired by experienced technicians who understand the build of iPhone, Mac and watches.
Photo: a new display in factory packaging next to the removed old one.Astana and Almaty
The workshop operates in two cities, so the approach and the standards are the same wherever you come in.
OriginalApple part. True Tone and battery capacity display work. Warranty up to 1 year.
AftermarketWe test every batch on the bench. 6-month warranty.
7days a week
Open at the weekend
Weekdays 10:00 to 19:00, and weekends and holidays 11:00 to 18:00, which suits busy schedules.
0₸
Price after diagnostics
Naming a price from a description is wrong, so we examine the device first and then explain what and why.
How to find out the price of a repair
The exact figure comes after diagnostics, since it depends on the model, the cause of the fault and the part chosen.
We give the exact price once the device has been examined, with no obligation; ask by call or WhatsApp.
How repair at the Apple service center is done in Astana
Usually the whole process takes less than an hour. Board repair — 1–3 days.
Book a repair- Step 15 min
Message or call
You send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
- Step 215 min
Free diagnostics
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
- Step 32 min
Price in the receipt
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
- Step 420–40 min
Repair while you wait
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
- Step 510 min
Checking 32 functions
Face ID, True Tone, cameras, microphones, speakers, charging, network. You check them together with the engineer.
- Step 6warranty up to 1 year
Pick up your device
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Meet the iServices team
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
1 / 6
GS
Photo: Galymzhan S.
Photo: Galymzhan S.Galymzhan S.
iPhone repair technician
8years of experience
4.79rating, 90 reviews
ZS
Photo: Zhandos Sh.
Photo: Zhandos Sh.Zhandos Sh.
iPhone screen replacement technician
6years of experience
4.65rating, 112 reviews
DT
Photo: Darkhan T.
Photo: Darkhan T.Darkhan T.
iPhone firmware technician
8years of experience
4.44rating, 19 reviews
KS
Photo: Kudiret S.
Photo: Kudiret S.Kudiret S.
iCloud unlock specialist
10years of experience
4.37rating, 100 reviews
KA
Photo: Kamran A.
Photo: Kamran A.Kamran A.
MacBook repair technician
4years of experience
4.33rating, 117 reviews
“If the repair didn’t suit you or you have a complaint, write to me personally.”
Bakmukhammed S.on-site iPhone technician · +7 701 333-47-01
Get a repair quote at our Astana service center from a photo in 5 minutes
Send a photo of the fault and the device model. An engineer will reply on WhatsApp, give the price and available time — no calls or forms.
- 5 minAn engineer replies and names the price
- 0 ₸Diagnostics in front of you in 15 minutes
- 30 minMost repairs — while you wait
iServices Apple repair service in Astana Built Around Your Time
In short
iServices, an apple service center in Astana, handles most repairs while you wait. Send a photo via WhatsApp and get a quote in about 5 minutes; diagnostics are free and last 15 minutes with you watching, plus every repair is covered for 11 years. We are a direct repair provider with our own technicians, not an agency.
What Our Apple Repair Service Repairs in Astana and How Long It Takes
Most arrive with a phone that will not charge or a cracked screen. Here is what we handle and how long each job takes.
Repair times for the jobs we see most often
| Job | Typical time | Completed during your visit |
|---|---|---|
| Screen for iPhone | 40 min | Yes |
| Battery for iPhone | 25 minutes | Yes |
| Camera glass | 20 minutes | Yes |
Devices we take in and what slows a repair down
- iPhone, iPad, MacBook and Apple Watch: all four serviced; every board-level job done under a microscope.
- Board repair: a microscope job taking 1–3 days, tracing the fault before replacing components.
- Water damage: diagnostics after liquid take up to two days, then we know what is salvageable.
How an Apple Repair Service Visit Works Step by Step
The visit is short because most happens before you arrive. A WhatsApp photo starts the process, and key details are recorded prior to a technician opening the device.
Picture sent by WhatsApp — and a confirmed price printed on your receipt
An engineer replies on WhatsApp within 5 minutes and quotes a price from your photo; the price, spare, turnaround and warranty are fixed on the receipt in about two minutes before work starts. After you share an image of the fault, we quote the cost and offer a no-charge slot; the paperwork lists the spare used, the duration and the guarantee period. It is fixed before a technician touches your phone, so nothing stays verbal. This is how an Apple service center in Astana works: the quote is agreed in writing first, so keep the thread until you collect the device.
No-cost inspection while you watch, with the faulty component shown to you
- Free diagnostics: the engineer inspects your phone in front of you for fifteen minutes, even if you decline.
- Sealed part: the replacement is shown in factory packaging prior to installation, so you see what goes in.
- Your call: you may decline the repair after the check and leave without paying.
Which spare goes in — original or aftermarket — and what the documents record
Choosing between an original component and an aftermarket one is yours, recorded before the repair; the same receipt carries the guarantee, so paperwork matters.
Original or aftermarket component and who chooses
| Option | What you get | Recorded on receipt |
|---|---|---|
| Original | Factory item, shown sealed | Yes |
| Aftermarket | Compatible item, lower up-front cost | Yes |
| Your choice | Decided prior to work starting | Yes |
Warranty up to 1 year and why a direct provider matters
- Warranty up to 1 year: every service is covered; the term is on the receipt before work starts.
- We do the work ourselves: no middlemen or aggregators — repairs happen in our own facility by our staff.
- Experience: 11 years of operation and more than 46,000 fixes completed at our Almaty and Astana locations.
Testing the gadget together before you head out
Prior to leaving, the engineer runs through the device with you, and you get the paperwork and the old component in your hands.
The 32-function check we run together
- Face ID and True Tone: unlock with your face; tilt the screen to confirm the tint shifts naturally.
- Cameras and microphones: open every lens and record a short voice note for each mic.
- Speakers, charging and network: play audio, plug in the cable, watch signal bars settle.
Receipt, warranty card and your old part
- Receipt: lists the exact item, turnaround and warranty term fixed prior to work starts.
- Guarantee card: covers the work up to 1 year and matches the fitted component.
- Old part: returned in the same bag, letting you compare it against the new item.
How to reach us, opening times and paying at the Astana Apple hub
Reach us before you come in, or call a courier if a visit is not possible. Opening schedule and accepted payment methods are below.
Hours, WhatsApp and calling a courier
- Monday to Friday: 10:00–19:00; a WhatsApp message gets a photo-based quote back in roughly 5 minutes.
- Weekend and holiday hours: Sat–Sun plus holidays from 11:00 to 18:00; a Saturday message confirms a slot fastest.
- Courier service: unable to visit? Send a courier with the device to our workshop.
Payment methods and what to bring to the visit
Payment is accepted by Kaspi, card or cash, and bringing a charged handset plus a note of what is wrong speeds up the 15-minute diagnostics. A short list of symptoms — dropped calls, a flickering display, a battery that dies by noon — saves the technician guessing time at the counter. If the unit still powers on, unlock it or share the passcode so the technician can test functions rather than work around a locked screen. Keep your component preference in mind too: 64% of customers choose an original part, and that choice is fixed on the receipt before work starts.
Summary: Apple service center
A few practical points decide how smoothly a repair goes, and they apply whether you drop by a workshop or plan the trip ahead.
- Start with a photo: WhatsApp picture of the damage gets a price and free slot.
- Expect a short visit: common repairs take 20–40 minutes; fix price, part and warranty on paper.
- Ask for diagnostics in front of you: a free 15-minute check shows what is broken.
- Check the device together: test Face ID, cameras, charging and sound; keep document, guarantee card and old component.
- Confirm weekend slots: Saturday and Sunday start later than weekdays, so message ahead.
Frequently asked questions
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionWhich devices does iServices repair in Astana?
We handle iPhone, iPad, MacBook, iMac, Apple Watch, AirPods, Apple Pencil and Apple TV. If your device isn't listed here, describe the situation and a technician will let you know whether it can be done.
Do I need to turn off Find My iPhone before a repair?
Yes, it is better to. It is a protective feature, and while it is on, testing the board and restoring the system is harder. Make a backup, then sign out of your Apple ID in Settings.
If the Astana Apple service center concludes my device isn't worth fixing, do I owe anything?
No, diagnostics is free and is done in front of you. If the repair does not make sense, the engineer explains why and you take the device back without charge.
My MacBook fan is constantly loud — is it time for a visit to the Astana service center?
Often yes: the fan and heatsink are usually clogged with dust or the thermal paste has dried out. First open Activity Monitor and check that no app is loading the processor. If the noise stays when the Mac is idle, cleaning is due.
Why has my iPad stopped charging from the cable?
Lint packed into the port is the usual cause, followed by a worn cable or adapter. Try another cable and adapter and look into the port with a torch. If the iPad still does not charge, the port or charging circuit needs a check.
Can a cracked Apple Watch screen be replaced in Astana?
Yes, the display of an Apple Watch is replaced as a separate module, so the case and strap stay yours. The technician first identifies the exact model and size, because displays differ between generations.
Should I back up my iPhone before a logic board repair?
Yes, a board repair sometimes ends with a system restore, and only a backup protects your photos and chats. Back up to iCloud or to a computer the day before. If the phone no longer turns on, tell the engineer, and data recovery is attempted first.
Can an iPhone be repaired if I have forgotten its passcode?
The hardware can be repaired, but the passcode itself cannot be bypassed without erasing the phone. After a restore, the device asks for the Apple ID it was linked to. If you have a backup, your data comes back once you sign in.
Astana customers on our repairs of Apple devices
1 / 10
4.9
iServices network rating on Google Maps, wikicity and our website · 2 028 reviews
Google Maps4.438 reviews ›wikicity5.015 reviews ›Reviews on the iServices website4.91 975 reviews ›iServices network rating on Google Maps, wikicity and our website · 2 028 reviews
ВД
Вадим Д.Order No. •••14 · 6 November 2026
iPhone 17 · water damage
Проблема — попала вода. Бақмухаммед С. принял без вопросов, хотя был без записи. Ни разу не пожалел.
iServices customer review, in Russian
БГ
Бақытжан Г.Order No. IS•••96 · 3 November 2026
Apple Pencil Pro · screen
Позвонил по объявлению, приехал на следующий день. Оставил заявку на Apple Pencil Pro. Проблема — не соединяется. Ғалымжан С. отсоветовал дорогой ремонт, предложил простой. Сказали, что перезвонят, и правда перезвонили. Экран яркий, батарея держит.
iServices customer review, in Russian
РК
Руслан К.Order No. •••03 · 3 November 2026
iPad (A16, 2025)
Приехал с мороза, занёс — и не работает тач. Сейчас работает без нареканий
iServices customer review, in Russian
КД
Куралай Д.Order No. •••66 · 2 November 2026
iPhone 16 Pro Max · screen
У нас в офисе три таких ноутбука, один сломался. Неделю лежал без дела, теперь хрипит динамик. Бақмухаммед С. отсоветовал дорогой ремонт, предложил простой. Выдали номер заказа и сказали, как отслеживать. Нужна была новая деталь: дисплей. 10 500, и горонтия в комплекте. Пришлось самому напомнить о себе. Скажу знакомым. Функционирует, тьфу-тьфу.
iServices customer review, in Russian
АЛ
Айнара Л.Order No. ISV‑•••15 · 2 November 2026
iPad mini (A17 Pro)
Было ощущение, что ремонт не окупится. Проблема — не работает тач. Назвали срок — два дня, уложились. Вскрытие показало: шлейф. Вышло около 28 500, точнее не считала. Сейчас работает без нареканий.
iServices customer review, in Russian
ДЭ
Данагүл Э.Order No. IS•••97 · 1 November 2026
iPhone 16e
Сначала думал сам поменять, посмотрел видео и передумал. Оставил заявку на iPhone 16e. Проблема — не держит заряд. Ғалымжан С. посмотрел и честно сказал: менять не надо. Не пришлось стоять в очереди. Вытащили и показали: шлейф. Вышло около 14 500, точнее не считал. Третий месяц — никаких проблем.
iServices customer review, in Russian
ЖС
Жұлдыз С.Order No. •••25 · 29 October 2026
Mac mini (M2, 2023)
Бағасын білмей тұрып, бірнеше жерге қоңырау шалдым. Бұл жерге бірінші рет келдім. Бағаны алдын ала айтты, соңында өзгермеді. Ескі бөлшекті көрсетіп, қайтарып берді. Жұмысты сол күні аяқтады. Кепілдік берді, бұл маңызды. Бөлшек қоймада бар екен, күтпедік. Жұмыс істеп тұр, шағым жоқ.
iServices customer review, in Kazakh
ЖЦ
Жанерке Ц.Order No. ISV‑•••82 · 29 October 2026
iPhone 16 Plus
Искал, где есть оригинальные запчасти, а не «как оригинал». Проблема — не включается. После ремонта — как новое.
iServices customer review, in Russian
ЕХ
Еділ Х.Order No. ISV‑•••76 · 28 October 2026
iPad Pro 13″ (M4)
Позвонил насчёт iPad Pro 13" M4. Проблема — не работает тач. Работает, как будто и не ломалось.
iServices customer review, in Russian
АЖ
Асан Ж.Order No. IS‑•••34 · 28 October 2026
iPhone Air
Ғалымжан С. разобрался в редкой модели. Внешне не видно, что разбирали
iServices customer review, in Russian
Показано 10 из 1 975See all reviews
Address and directions in Astana to our service center
- Address
- Astana, Kabanbay Batyr Ave., 7/2
- Opening hours
- Mon–Fri 10:00–19:00Sat–Sun 11:00–18:00
- Phone and messengers
- +7 727 339-99-12WhatsApp: +7 701 333-47-01
Apple repair guides for Astana clients to read on the way
All articles1 / 4
When to Replace an iPhone Battery
What “maximum capacity” means, why the phone shuts down in the cold, and how long a new battery lasts.
Original iPhone screen vs an aftermarket one
The difference is not always visible, but it can be checked. An original panel is the one the manufacturer installs; an aftermarket copy costs about 35% less.
What to do first if your iPhone dropped in water
Power it off, skip the rice, and get the board checked before corrosion starts. Here is the short version of the first 30 minutes.
MacBook overheating
Why your MacBook runs hot and loud, and whether cleaning solves it or the board needs repair.