Tablet turns off in the cold or won't charge — we'll check it for free, identify the cause and agree on the work before repair.
This model has a laminated screen and a thin body: impacts, cold and moisture quickly take their toll. Here's what people come to the service with.
The glass is intact, but the touchscreen is unresponsive after a drop.
Chips and cracks after an impact; over time they damage the touch layer.
Colored lines or light spots around the edges — a sign of matrix damage.
Charge doesn't last a day, the tablet shuts down at a low percentage.
The port gets clogged with dust or becomes loose after frequent connections.
Face unlock stops working after a drop or screen replacement.
The stylus doesn't attach to the magnet or doesn't charge on the side edge.
Keyboard doesn't connect: the contacts on the edge are dirty or oxidized.
One or more speakers are crackling or silent after moisture exposure.
Photos and document scans come out blurry.
After a drop or moisture exposure, the device shows no signs of life.
Buttons are hard to press or don't respond to touch.
The price depends on the fault and the type of part. The table shows approximate prices for the main works for this model.
| Service | Original | Aftermarket |
|---|---|---|
| Battery replacement | 96 900 ₸ | 55 900 ₸ |
| Charging port replacement | 83 900 ₸ | 46 900 ₸ |
| Display replacement | 273 900 ₸ | 169 900 ₸ |
| Main camera replacement | 96 900 ₸ | 53 900 ₸ |
| Front camera replacement | 85 900 ₸ | 47 900 ₸ |
| Button replacement | 78 900 ₸ | 43 900 ₸ |
| Speaker replacement | 67 900 ₸ | 37 900 ₸ |
| Microphone replacement | 73 900 ₸ | 40 900 ₸ |
| Housing replacement | 202 900 ₸ | 112 900 ₸ |
| Flex cable replacement | 21 900 ₸ | 15 900 ₸ |
| Other repairs | Price | |
| Logic board repairmicrosoldering · 1–3 days | 36 900 ₸per job | |
| Water damage cleaningcorrosion cleaning · diagnostics up to 2 days | 13 900 ₸per job | |
| Wi-Fi module repairwireless module · board-level repair | 21 900 ₸with parts | |
| Firmware flashingsoftware restore, no parts replaced | 12 900 ₸per job | |
The technician will name the final sum once diagnostics are done — it hinges on your device's state and which component you pick.
For the screen and battery, there are two options, and the choice depends on your tasks and budget.
Repairing a tablet with a laminated screen requires care and the right choice of part — we explain every step.
Over this time, we have thoroughly studied the thin bodies of iPad Pro and know how to safely open the device.
We provide a warranty up to 1 year on the work performed. The technician will state the conditions for your case before starting the repair.
Specialists are experienced and work with fragile displays and cables without rushing.
We'll explain the difference between original and analogue, and select a part for your budget without pressure.
We accept in Astana, and the service also operates in Almaty — the conditions are the same in both cities.
Weekdays: 10:00–19:00; Saturday, Sunday and holidays: 11:00–18:00. Convenient to drop by after work.
The tablet slipped out of the client's hands onto the tile, and black spots spread across the screen while the touch stopped responding in places. We replaced the display module and checked touch and image: the wallpaper with the two friends is whole again.
A customer from Astana said the tablet would shut down outside even at half charge — out in the winter wind that quickly became a problem. We replaced the battery and checked charging: now it holds up both indoors and in the cold.
The client brought the tablet in after a trip: the camera stopped focusing and photos came out blurry. We replaced the camera module and tested the shooting — everything works clearly.
Usually the whole journey — from message to pickup — takes less than an hour; complex repairs follow the timeline in the receipt.
Book a repairYou send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
Screen and touch, Face ID or Touch ID, cameras, microphones, speakers, charging, Wi‑Fi. You check together with the engineer.
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Bakmukhammed S.
Photo: Galymzhan S.
Photo: Zhandos Sh.
Photo: Darkhan T.
Photo: Kudiret S.“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the fault — an engineer will reply on WhatsApp, give the price and a time you can come in.
Astana iPad Pro 11 Repair That Keeps Face ID and Pencil Working
iServices handles iPad Pro 11 repair in Astana with its own technicians, not through a middleman. The laminated Liquid Retina module is replaced as one unit, Face ID and Apple Pencil 2 support are tested after assembly, and same-day turnaround applies to most jobs. Before work begins, the receipt lists every part, turnaround and warranty term.
The Pro 11 is a laminated tablet with glass and LCD glued into one module, so damage reads differently than on older iPads. Here is what owners actually bring in.
When the glass on a laminated Pro 11 module is cracked, the fracture typically reaches the LCD beneath it, and that is why streaks and unresponsive touch areas show up soon after a fall. Because the layers are glued together, shock passes directly into the matrix, so a corner chip can become a green stripe across the screen or an edge strip that no longer reacts to a finger. Apple Pencil 2 input is affected earliest: strokes cut out near the damaged spot before touch stops working altogether. The digitiser and the panel are tested as separate parts, since a module that displays a clean picture yet misses taps already needs replacement rather than a glass-only repair. A screen protector plus a case with a raised rim takes the force that would otherwise reach the bonded layer, and that costs less than fitting any new module.
When a battery swells, it forces the screen away from the aluminium chassis, and we handle such cases with priority, as a charged swollen cell poses a safety hazard. Before the bulge becomes visible, owners report the same symptoms: the device falls from 40% to zero within minutes, powers off under load, or stays warm in standby. The cell is adhered to the chassis, so levering it out while cold distorts the frame and may rip the display flex. We let the charge drop and warm the adhesive before lifting it, then inspect the display from behind for pressure marks. If the screen has already risen at one edge, stop charging and bring the device in as it is, because pressure from a swollen cell can fracture the LCD from behind.
The Pro 11 belongs to the laminated family, where glass and LCD are bonded into a single part. That one fact decides which repairs are possible and which are not.
The Pro 11's display pairs protective glass with a Liquid Retina LCD as a single sealed unit, so when the surface cracks, the entire assembly gets replaced instead of just the glass. An adhesive layer runs between the outer glass and the LCD matrix over the full area, leaving no gap of air in between. A shop that promises to change only the upper glass must slice through that adhesive using heat and a wire, and the panel below seldom comes through unharmed. Attempting to prise the layers apart on a sealed panel typically ruins the LCD and the touch layer, turning a routine glass replacement into a failed experiment.
The TrueDepth assembly at the top of the Pro 11's screen carries Face ID, and during replacement we move it over to the fresh module so unlocking continues to function afterward. The projector, infrared camera and flood illuminator share one housing that snaps into the display frame, and the entire unit is shifted from the old panel onto the new one as part of the work. A Face ID component matched to another logic board refuses to authenticate, so the sensor set stays with the tablet and is never exchanged between devices. Owners whose screen was changed somewhere else and who then lost unlocking typically discover an incompatible sensor installed inside.
Apple Pencil 2 pairs over the magnetic edge and draws on a digitizer layer inside the panel, so a correctly fitted replacement keeps pressure and tilt response unchanged. The digitizer grid runs beneath the LCD and reports stylus position at the same rate as before, provided the display connector is fully seated and the magnetic charging strip on the side is undamaged. A pencil that skips or lags right after a repair points to a poorly seated display connector rather than a faulty pencil, so the connector is the first thing to recheck. Bring the tablet and the pencil together and test a few strokes before you leave the workshop.
The whole route from first message to pickup is short and visible. Nothing about the part, the term or the warranty is settled behind closed doors.
You get to inspect the replacement component in its unopened factory box before we begin, and the old part goes back to you with the tablet — that way nothing is hidden. From your first inquiry to the last inspection, iPad Pro 11 repair in Astana remains completely open. Both original and third-party variants are displayed together on the counter, and you decide while the device is still in one piece — 64% of clients choose the genuine one. The receipt lists the part's name and category next to the cost, so the document reflects exactly what lies on the workbench. If crossing the city is inconvenient, a courier can be arranged. Placing the faulty and fresh components next to each other is the easiest way to see that your payment went to the correct item.
| Function tested | What you confirm |
|---|---|
| Face ID | Unlocks with your face |
| True Tone | Screen shifts warm and cool |
| Cameras | Front and rear focus |
| Microphones and speakers | Recording and playback clear |
| Charging and USB-C | Draws power, data passes |
| Network | Wi-Fi and cellular connect |
Two routes are open for a Pro 11 screen, and the difference shows up in colour, brightness and how long the hardware lasts. The choice stays with the owner.
| Parameter | Original module | Aftermarket panel |
|---|---|---|
| Peak brightness | Matches factory spec | Often lower at the top end |
| Colour and True Tone | Reads the room as designed | Can shift warmer or cooler |
| Lamination and Pencil | Full, factory-grade | Varies by supplier batch |
| Typical lifespan | Longest, closest to new | Shorter under heavy daily use |
Every repair carries coverage of up to 1 year, and the term for the installed component is printed on the receipt and warranty card handed over at pickup. Those documents name the display or battery that was fitted, the repair date and the length of coverage, so the paper and the part inside the device always match. Cost, component, turnaround and coverage are set down on the receipt before any work starts, so nothing is agreed by word of mouth and argued about later. A guarantee is only as good as what the paperwork states, so the receipt and card should name the fitted part and its term, not just the device — check that line before you leave the counter.
64% of our customers choose an original part, and on a Pro 11 that decision mostly comes down to how the display looks and how long it stays that way. A daily driver spends hours under the owner's eyes, so a slight drop in peak brightness or a warmer tint on an aftermarket panel is noticed within the first week, not the first month. Battery cells follow the same logic: a factory cell holds its rated capacity longer under heavy charging cycles than a compatible one. An aftermarket panel is a reasonable route when the tablet is a secondary device, while the original makes more sense on a daily driver. We show the replacement in its packaging before installation, so the decision is made on the actual item.
The bulk of Pro 11 repairs take hours, yet some cases run on for days. Telling the two apart makes it easier to schedule the visit and the backup.
| Job | Time at the bench | Can you wait |
|---|---|---|
| Screen replacement | From 1 hour | Yes |
| Battery replacement | From 1 hour | Yes |
| Charging port service | From 1 hour | Yes |
| Board-level work | 1–3 days | No |
Board-level repair takes 1 to 3 days under the microscope, and after liquid contact diagnostics alone can run up to two days before we know what survived. A power controller or a shorted line needs tracing under magnification, then a controlled clean of corrosion around the affected components before anything is powered on again. Most display and battery jobs are done while you wait, and 72% of all our repairs finish in the waiting area with coffee and Wi-Fi, but a mainboard is a different scale of work. A courier can collect the device if a second visit is awkward. Corrosion keeps spreading while a wet tablet sits idle, so the sooner it reaches the bench the fewer components need replacing.
A few details decide whether the tablet comes back fully functional or with a dead sensor, a dull display or a locked account. Here is what matters most before you hand the device over.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionIn the cold, the battery loses its ability to deliver current, and the tablet shuts down emergency. In warmth, it usually works again. If shutdowns repeat indoors, the battery is worn out and needs checking.
Let the body warm up to room temperature. Cold metal collects condensation, and moisture in the USB-C port can oxidize the contacts when you connect the cable.
Yes, most often the touch layer or display cable is damaged. The technician will open the tablet and check the connections. Sometimes reconnecting the cable is enough, but a module replacement may be needed.
The crack expands from pressure and temperature changes, and dust and moisture penetrate through it. This can lead to failure of the touchscreen and backlight. Before repair, cover the damage with clear tape.
When replacing the display, battery or port, data is usually not affected. If the board is faulty, we cannot guarantee preservation, so make a backup in advance.
No, even within the same generation, modules may differ in connectors and firmware. The technician selects the part based on the exact model indicated on the back cover or in settings.
В Астана сервисов много, но по Apple берут не все. Проблема — треснул экран. Ғалымжан С. разрулил всё быстро. После ремонта — как новое.
Оставила на зарядке на ночь, утром — не работает тач. Назвали срок — два дня, уложились. Внешне не видно, что разбирали.
Экран сынып қалды, көрсетуге апардым. Барлығы ресми, чек берді. Кезекте аздап отырдым)
Проблема — треснул экран. Ғалымжан С. всё сделал при мне, за пятнадцать минут. Про i service узнала от коллеги из офиса. Полёт нормальный.
С iPad Pro 11″ (2-го поколения) вышла неприятность: камера перестала фокусироваться. В итоге провели диагностику камеры и исправили неполадку.
С iPad Pro 11″ (4-го поколения, M2) вышла неприятность: сенсор иногда переставал реагировать. По результатам диагностики проверили экран и добились нормальной реакции на касания.
Проблема была такая: стекло покрылось трещинами после падения — и непонятно, что делать. Ребята оценили повреждение и аккуратно восстановили экран.
Проблема была такая: устройство зависало при видеозвонках — и непонятно что делать. В сервисе проверили систему и работу приложений.
Проблема была такая: из динамиков пошёл хрип — и непонятно что делать. По результатам диагностики нашли причину и вернули нормальный звук.
У моего iPad Pro 11″ (1-го поколения) камера перестала фокусироваться. В сервисе провели диагностику камеры и исправили неполадку.
On most iPads the glass, touch layer and display are one sealed module, so a glass-only swap is often impossible. An engineer confirms it for your model.
Most charging faults come from the cable, the port or the battery. Here is how to tell which one and what to do next.
Decide whether to fix or replace your old iPad with a clear look at costs, turnaround and part options.
A case with raised edges, tempered glass and a few tablet settings keep a child's iPad intact.
Back up your data, turn off Find My, and bring proof of purchase — then the repair starts faster.
MacBook
iMac
Mac mini and Studio
Apple Watch
AirPods
Apple Pencil
Apple TV
HomePod