We show the new part in its packaging, give you the old one, and the price has no extra fees.
An engineer inspects the device in front of you; a manager issues a receipt with the price, part and timing.
Engineers per shift. Each repair is assigned to one person, named in the receipt.
Leica microscope magnification. This is where chips are reballed and water-damaged boards repaired.
Parts on the shelves. Every batch is bench-tested before installation; defective ones go back to the supplier.
Checks before pick-up: Face ID, True Tone, cameras, microphones, charging, together with you.
Warranty card, receipt and the old part in a bag. Pay with Kaspi, card or cash.
Usually the whole process takes less than an hour. Board repair — 1–3 days.
Book a repairYou send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
Face ID, True Tone, cameras, microphones, speakers, charging, network. You check them together with the engineer.
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Bakmukhammed S.
Photo: Galymzhan S.
Photo: Zhandos Sh.
Photo: Darkhan T.
Photo: Kudiret S.
Photo: Kamran A.“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the fault and the device model. An engineer will reply on WhatsApp, give the price and available time — no calls or forms.
Apple device repair in Astana with warranty and transparent pricing
The iServices service center in Astana is not an aggregator: it has experienced technicians and its own workshop, providing repairs directly. We have repaired Apple devices for 11 years across 46,000+ jobs in Almaty and Astana. While you wait, most repairs are completed in 20–40 minutes; warranty coverage lasts up to 1 year.
We are the direct contractor with our own technicians and workshop, not an aggregator or middleman, which decides who answers for the result.
We are the direct contractor: our technicians open the unit, install the component and sign the paperwork, so no middleman sits between you and the person responsible. We are the iServices service center in Astana, and we manage every step of the process ourselves. Before any repair begins, free diagnostics are done in your presence, and the receipt locks in the cost, component, timeline, and warranty. Cover runs up to 1 year, and because the team that did the repair handles any claim, a repeat issue does not travel to a different crew. Keep the document and card: they name the workshop that stands behind the job.
From a photo in a messenger to the device back in your hands, the process is split into steps with clear timings you can verify.
Before installation we show the new item in its factory packaging, and after the service the engineer checks 32 functions with you in about 10 minutes. The part is opened in front of you, so you see the seal broken and the replacement matched to your gadget. The work runs while you wait in the seating area with coffee and Wi-Fi. The final check covers Face ID, True Tone, cameras, microphones, speakers, charging and network, and any failure is flagged on the spot. The whole process usually takes less than an hour, and 72% of jobs are finished while the customer waits.
Most jobs are done while you wait with coffee and Wi-Fi. A few types of work need more time, as the table below shows.
| Type of work | Typical time |
|---|---|
| iPhone battery | 25 minutes |
| iPhone screen | 40 minutes |
| MacBook and iPad | Between 1 hour and 1 day |
| Board repair (under microscope) | 1–3 days |
The choice of component is fixed on the receipt before any work begins. Each option carries its own properties, and the final decision stays with you.
| Component | What it means for you | Written on receipt |
|---|---|---|
| Original | Matches the factory part | Yes |
| Aftermarket | Alternative option, lower cost | Yes |
| Warranty | up to 1 year on original, 6 months on aftermarket | Yes |
Diagnostics cost nothing and happen in front of you, while contact is a message away or a courier pickup. Here is what to prepare before you arrive.
Trust in a service grows when each step is visible and every promise is written down.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionThe workshop takes iPhone, iPad, MacBook, iMac, Apple Watch, AirPods, Apple Pencil and Apple TV. If your model is not on the site, describe it in a message and a technician will tell you whether it can be done.
Message us a photo of the fault on WhatsApp. In reply you get a price and the nearest free time, so you do not have to wait for the part on the spot.
Yes, the Astana branch takes devices on Saturdays, Sundays and public holidays from 11:00 to 18:00, so a weekday at the office is no obstacle. From Monday to Friday it is open 10:00 to 19:00.
Yes, the replaced part is handed back together with the device, the receipt and the warranty card. That way you can see exactly what was removed.
Before you leave, you and the engineer check Face ID, True Tone, the cameras, microphones, speakers, charging and the network. Anything that seems off is dealt with right there.
A courier pickup can be arranged when you are unable to bring the device yourself. Once you send the fault photo, we settle the remaining details together.
The team has eleven years of experience. Our technicians are experienced and work in both Almaty and Astana.
Kaspi payments work here, alongside bank cards and plain cash. Whatever sum was fixed on your receipt is the one you hand over.
Проблема — попала вода. Бақмухаммед С. принял без вопросов, хотя был без записи. Ни разу не пожалел.
Позвонил по объявлению, приехал на следующий день. Оставил заявку на Apple Pencil Pro. Проблема — не соединяется. Ғалымжан С. отсоветовал дорогой ремонт, предложил простой. Сказали, что перезвонят, и правда перезвонили. Экран яркий, батарея держит.
Приехал с мороза, занёс — и не работает тач. Сейчас работает без нареканий
У нас в офисе три таких ноутбука, один сломался. Неделю лежал без дела, теперь хрипит динамик. Бақмухаммед С. отсоветовал дорогой ремонт, предложил простой. Выдали номер заказа и сказали, как отслеживать. Нужна была новая деталь: дисплей. 10 500, и горонтия в комплекте. Пришлось самому напомнить о себе. Скажу знакомым. Функционирует, тьфу-тьфу.
Было ощущение, что ремонт не окупится. Проблема — не работает тач. Назвали срок — два дня, уложились. Вскрытие показало: шлейф. Вышло около 28 500, точнее не считала. Сейчас работает без нареканий.
Сначала думал сам поменять, посмотрел видео и передумал. Оставил заявку на iPhone 16e. Проблема — не держит заряд. Ғалымжан С. посмотрел и честно сказал: менять не надо. Не пришлось стоять в очереди. Вытащили и показали: шлейф. Вышло около 14 500, точнее не считал. Третий месяц — никаких проблем.
Бағасын білмей тұрып, бірнеше жерге қоңырау шалдым. Бұл жерге бірінші рет келдім. Бағаны алдын ала айтты, соңында өзгермеді. Ескі бөлшекті көрсетіп, қайтарып берді. Жұмысты сол күні аяқтады. Кепілдік берді, бұл маңызды. Бөлшек қоймада бар екен, күтпедік. Жұмыс істеп тұр, шағым жоқ.
Искал, где есть оригинальные запчасти, а не «как оригинал». Проблема — не включается. После ремонта — как новое.
Позвонил насчёт iPad Pro 13" M4. Проблема — не работает тач. Работает, как будто и не ломалось.
Ғалымжан С. разобрался в редкой модели. Внешне не видно, что разбирали
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