Worried about leaving your Apple device with strangers? Diagnostics in front of you, price on the receipt, old part stays with you.
An engineer inspects the device in front of you; a manager issues a receipt with the price, part and timing.
Engineers per shift. Each repair is assigned to one person, named in the receipt.
Leica microscope magnification. This is where chips are reballed and water-damaged boards repaired.
Parts on the shelves. Every batch is bench-tested before installation; defective ones go back to the supplier.
Checks before pick-up: Face ID, True Tone, cameras, microphones, charging, together with you.
Warranty card, receipt and the old part in a bag. Pay with Kaspi, card or cash.
Usually the whole process takes less than an hour. Board repair — 1–3 days.
Book a repairYou send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
Face ID, True Tone, cameras, microphones, speakers, charging, network. You check them together with the engineer.
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Mukhpilov Nail
Photo: Sybanbaev Birzhan
Photo: Gamid K
Photo: Arman A
Photo: Denis Gushchin
Photo: Duisebaev Azhdar
Photo: Molchanov Rinat
Photo: Shokan A“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the fault and the device model. An engineer will reply on WhatsApp, give the price and available time — no calls or forms.
iServices service center in Almaty for Apple device repairs
iServices is a direct repair provider for Apple devices in Almaty and Astana, with its own experienced technicians and workshop rather than an aggregator. Over 11 years and 46,000+ repairs, most jobs finish in 20–40 minutes while you wait, with a warranty up to 1 year.
As an iServices service center Almaty, we are an independent direct contractor for Apple device repairs, with our own workshop and technicians in Almaty and Astana — not an aggregator and not a middleman.
The path from your first message to pickup follows clear steps with set timings, and almost all of it happens in front of you.
Different jobs take different amounts of time, so the estimates below help you plan a visit around the work you actually need.
| Job | Typical time | While you wait |
|---|---|---|
| iPhone screen | 40 minutes | Yes |
| iPhone battery | 25 minutes | Yes |
| Camera glass | 20 minutes | Yes |
| MacBook and iPad | 1 hour to 1 day | Partly |
| Board-level work | 1–3 days | No |
You have a choice of part, and that choice is written down prior to any work starting, so nothing about the bill changes at pickup.
| Aspect | Original | Aftermarket |
|---|---|---|
| Source | Factory-supplied | Third-party produced |
| Shown prior to fitting | In factory packaging | In factory packaging |
| Recorded on receipt | Yes | Yes |
| Warranty | Up to 1 year | 6 months |
At handover you get more than a working unit: a joint test of key functions, the paperwork behind the repair, and the component we removed.
A repair visit is easier to judge when you know what to verify. The points below turn the process into something you can confirm at the counter.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionSend a photo of the damage on WhatsApp and we reply with the price and a free time slot. You can also simply come in during opening hours, but booking a slot means the part is ready when you arrive.
Yes, a photo and a short description are usually enough for a first figure. The final price, the part and the warranty are then fixed on the receipt after the engineer has checked the device.
Make a fresh backup to iCloud or with Time Machine and remember your passcode, since the engineer needs it to test the device after the repair. Charge it if it still turns on, and take off the case.
Yes, diagnostics is free and the engineer checks the device in front of you. You see what is broken before agreeing to anything.
The type of part, original or aftermarket, is written on the receipt before work starts. The new part is shown to you in its factory packaging, and the old one is returned with the device.
Yes, there is a waiting area with coffee and Wi-Fi. For common jobs the whole visit, from first contact to pickup, usually takes less than an hour.
You can pay by Kaspi, by card or in cash. The amount is the one already fixed on your receipt.
Yes, a courier can be called if you cannot come in yourself. Agree on the details when you send the photo of the fault.
Проверила после ремонта несколько раз. С MacBook Pro 14″ (M5 Pro 2026) вышла неприятность: периодически пропадал звук. По результатам диагностики проверили аудиотракт и восстановили звук. Денис подсказал, что действительно надо проверять.
У моего MacBook Pro 14″ (M3 2023) после попадания жидкости устройство вело себя непредсказуемо. В сервисе осмотрели плату и устранили обнаруженную неисправность; Денис подсказал, что действительно надо проверять.
У моего MacBook Pro 16″ (M5 Pro 2026) после сна появлялся чёрный экран. По результатам диагностики разобрались с запуском и изображением; Спасибо Денис: разобрался с нюансами без лишних разговоров.
На iMac 27″ Retina 5K (2020) Bluetooth стал терять периферию. В сервисе проверили беспроводную связь и сопряжение; От Аждар получил понятные рекомендации на будущее.
У моего iMac 27″ Retina 5K (2017) звук на подключённую акустику выводился с перебоями. В сервисе разобрались с настройками и аудиовыходом; От Аждар получил понятные рекомендации на будущее.
Проблема была такая: во время звонков собеседники плохо слышали голос — и непонятно что делать. Ребята проверили микрофоны и качество передачи звука; Ринат не отмахнулся от моих вопросов.
У моего MacBook Pro 13″ (2019 4 порта) внешний монитор постоянно терял подключение. Ребята проверили порты и стабильность подключения; Аждар подсказал, что действительно надо проверять.
Проблема была такая: на экране появились полосы — и непонятно, что делать. В сервисе проверили подключение и дисплей, изображение восстановили; Денис не отмахнулся от моих вопросов.
У моего MacBook Air 13″ (M5, 2026) клавиатура начала пропускать нажатия. В сервисе проверили клавиатуру и устранили проблему с клавишами; Спасибо Аждар: разобрался с нюансами без лишних разговоров.
iPhone 16 подвёл: динамик стал звучать очень тихо. По результатам диагностики проверили акустику и устранили причину тихого звука в i-service; Арман показал в чём была проблема.
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