Cracked Ultra Retina XDR screen or Face ID stopped working on iPad Pro 11 M4 — we'll find the cause for free in your presence and fix the price before repair.
The slim body, dual-layer OLED and Face ID on the long edge make this tablet vulnerable to impacts and pressure.
The laminated OLED cracks from the corner, and the chip spreads toward the Face ID camera.
The image jitters while scrolling, dark spots or colored lines appear.
The tablet asks for a passcode instead of unlocking by face after a drop.
The aluminum dents in a backpack, the screen separates from the frame, and play appears.
The charge doesn't last a workday with graphics, video or games.
Charging is interrupted, an external drive or monitor disconnects when moved.
The stylus doesn't magnetically attach to the edge or isn't detected after attaching.
Magic Keyboard doesn't type or charge the tablet through the contacts.
The screen opens apps and scrolls without a finger touch.
Sound crackles at high volume, especially on bass and in stereo mode.
After a spilled drink, the backlight disappears, sound weakens, and the body heats up.
The scanner doesn't see the space, AR apps and Measure fail.
The table lists the main services for this tablet. The price is for labor only, without the cost of parts you choose.
| Service | Original | Aftermarket |
|---|---|---|
| USB-C port replacement | 83 900 ₸ | 46 900 ₸ |
| Battery replacement | 96 900 ₸ | 55 900 ₸ |
| Display replacement | 273 900 ₸ | 169 900 ₸ |
| Main camera replacement | 96 900 ₸ | 53 900 ₸ |
| Front camera replacement | 85 900 ₸ | 47 900 ₸ |
| Button replacement | 78 900 ₸ | 43 900 ₸ |
| Speaker replacement | 67 900 ₸ | 37 900 ₸ |
| Microphone replacement | 73 900 ₸ | 40 900 ₸ |
| Housing replacement | 202 900 ₸ | 112 900 ₸ |
| Flex cable replacement | 21 900 ₸ | 15 900 ₸ |
| Other repairs | Price | |
| Logic board repairmicrosoldering · 1–3 days | 36 900 ₸per job | |
| Liquid damage cleaningcorrosion cleaning · diagnostics up to 2 days | 13 900 ₸per job | |
| Wi-Fi module repairwireless module · board-level repair | 21 900 ₸with parts | |
| Firmware flashingsoftware restore, no parts replaced | 12 900 ₸per job | |
The final amount depends on the device condition and the selected module, so we quote the exact figure after a free inspection.
Both options are available for this tablet, but the difference in color, brightness and pen response is especially noticeable when working with graphics.
A professional tablet doesn't tolerate approximate solutions. We inspect the device, explain the cause and offer repair options.
Technicians work extensively with Apple devices and understand how a fragile slim body combines with a glued OLED module.
We provide a warranty up to 1 year on the work performed. We explain the terms before repair to avoid surprises.
First we check the cables, board and body. You pay only for the part that actually failed.
Fragile OLED and adhesive require care. Our specialists work without jerks and leave no dents on the frame.
Service centers in Almaty and Astana. If you travel often, help is available in both cities.
Weekdays 10:00 to 19:00, Saturday and Sunday 11:00 to 18:00. You can drop by after work.
The tablet slipped out of the owner's hands onto the tiled yard — the glass cracked and the touchscreen stopped responding in places. We replaced the display module and checked touch across the whole screen and the image — everything works properly.
The tablet kept shutting down while the battery indicator still showed about a third left — the client would take it on the road and be left without work. We replaced the battery and checked charging: now the iPad holds its charge steadily and only turns off when it is truly drained.
Usually the whole journey — from message to pickup — takes less than an hour; complex repairs follow the timeline in the receipt.
Book a repairYou send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
Screen and touch, Face ID or Touch ID, cameras, microphones, speakers, charging, Wi‑Fi. You check together with the engineer.
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Mukhpilov Nail
Photo: Molchanov Rinat
Photo: Shokan A
Photo: Sybanbaev Birzhan
Photo: Denis Gushchin
Photo: Duisebaev Azhdar
“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the fault — an engineer will reply on WhatsApp, give the price and a time you can come in.
iPad Pro 11 M4 Repair in Almaty by iServices Experts
For iPad Pro 11 M4 repair in Almaty, iServices handles the laminated Ultra Retina XDR display, battery, USB-C port, Face ID and board-level faults with in-house technicians. Free 15-minute diagnostics happen in front of you, most iPad work takes from 1 hour to 1 day, and every repair carries a warranty up to 1 year.
This tablet is thin, carries a two-layer OLED panel and puts Face ID on the long edge, so the faults we see most often cluster around the display, the power path and the port.
A cracked top layer, green or pink lines, dark patches or touch that stops responding are the most common display faults on this model, and they all point to the laminated module rather than separate glass. The Ultra Retina XDR panel stacks two OLED sheets with the touch sensor bonded on top, so a single impact travels through every one of them. Hairline cracks often stay invisible until the angle of light changes, while pressure marks show as bright spots that grow with each drop. Protective glass absorbs some of the energy but cannot stop flex inside the sandwich. Because the OLED sheets and the touch sensor are bonded into one unit, a hairline crack that still shows a perfect picture can spread under pressure — get it assessed before the panel itself fails.
A battery that drains fast, shuts the tablet down at random or pushes the screen away from the frame is a swelling or worn cell, and on this model the cell sits glued under the display. The adhesive holds the pack flat against the chassis, so as the cell expands it lifts the panel instead of venting anywhere else. Users notice a bulge along one edge, touch that misreads near the swelling, or a charge that drops from 40 percent to zero in minutes. Random shutdowns under load and a frame that no longer sits flush belong to the same picture. A swollen battery should never be charged or pressed back into place — the pressure it puts on an OLED panel can crack the layers from the inside before any external damage appears.
A USB-C port that only charges at an angle, Face ID that stops recognising you after a drop, or heat with random restarts usually trace back to the port flex, the TrueDepth assembly or the board rather than the battery. The port flex carries the charging pins and sits exposed at the bottom edge, so lint, bent pins and cable strain hit it first. Face ID depends on the TrueDepth module aligned to the long edge, and a knock that shifts it kills recognition while the cameras keep working. Overheating with restarts points lower, to a shorted rail or a cracked joint. Port and Face ID faults are often the visible tip of impact damage — a drop that leaves the glass intact can still crack solder joints on the board, so the symptom and the cause rarely sit in the same place.
On this model the display is fully laminated, so replacing only the outer glass is settled differently than on older devices. Here is what actually gets swapped and what happens to Face ID and Pencil.
On the iPad Pro 11 M4 the cover sheet, the touch grid and the two OLED layers are bonded into a single module, so a cracked front means replacing the whole display assembly, not just the outer pane. The Ultra Retina XDR panel uses tandem OLED with an extremely thin adhesive bond between layers — there is no air gap to work in, and the digitizer sits directly beneath the top surface. Any heat or solvent strong enough to lift the front sheet also attacks the light-emitting layer underneath. Trying to separate the layers to save the panel usually damages the OLED emitters — which is why a workshop that promises a front-only fix on this model is either misreading the device or planning to reuse a compromised screen.
We transfer the TrueDepth assembly from your old screen to the new module, so Face ID keeps working, and we test Apple Pencil Pro hover and pressure on the fresh panel before handover. This tablet has no Home button, so biometric unlock depends entirely on that TrueDepth assembly. Its components are paired to the board, so the safe path is moving the original sensor unit across rather than fitting a new one. We verify hover, tilt and pressure response against the digitizer before the device leaves the bench — ask any workshop which approach they use before you hand over it.
| Option | Panel type | Pencil behaviour | Warranty |
|---|---|---|---|
| Original assembly | Ultra Retina XDR OLED | Full hover and pressure | Up to 1 year |
| Aftermarket module | OLED, tested batch | Hover and pressure verified | 6 months |
| Brightness | Peak, factory spec | Not affected | Up to 1 year |
Our process is built so you can see every step — from a photo on WhatsApp to checking the functions together with the engineer. Below is what it looks like, stage by stage.
Send a photo of the damage on WhatsApp and an engineer replies within 5 minutes with a price and a free time slot. Before any work starts, we fix the price, the part, the turnaround and the warranty on the receipt — the whole entry takes about 2 minutes. You choose between an original module and an aftermarket one, and the choice is written down exactly as agreed, not discussed later. A written quote before the device is opened protects both sides: it removes the "we found something else" conversation and gives you a document to compare against the final bill. Keep that receipt — it is the version of the deal that counts if anything is questioned afterwards.
Diagnostics are free and take about 15 minutes in front of you, even if you decide not to repair, and the new part is shown in its factory packaging before it goes into the tablet. The engineer demonstrates the fault on your own screen rather than describing it, so you see the dead touch zone or the swollen cell yourself. Seeing the part sealed and the fault demonstrated on your screen is the simplest way to tell a real replacement from a cleaned-up original — a step worth insisting on anywhere you take the device. If the fault turns out to be board-level, we say so during the same visit and explain what changes.
After assembly we run a 32-function check of about 10 minutes covering Face ID, True Tone, cameras, microphones, speakers, charging and network, and you go through the key ones with the engineer before handover. True Tone and Face ID matter most on this model, because a poorly paired display module can leave either of them dead, and only a live test on the assembled device catches that. The old part, the receipt and the warranty card travel back with the device — keeping the removed module is your proof of what was actually replaced if anything goes wrong later. Ask for the old part even when you do not expect to need it.
The component you pick for this device affects display brightness, how the cell behaves and the coverage behind the job. Here is how the two routes differ and what protection you actually get.
An original display keeps factory brightness and colour calibration, while a tested aftermarket module can differ slightly in peak brightness and tint; cells differ mainly in how they hold capacity over the first year. We show every new component in its factory packaging before installation, so you see exactly what goes in. On the OLED panel of this model the gap shows up in HDR highlights and white balance, where an aftermarket module may read a touch cooler. Both routes restore runtime on day one, yet capacity retention drifts apart with charge cycles. The distance between a good aftermarket module and a genuine one is smallest on day one and widest after months of daily use — which is why the choice matters more for a device you rely on than for a spare.
Every repair carries a warranty up to 1 year, recorded on the card you receive with the device, and it covers the component we fitted and the work we did. The document names the item and the term, and it is issued together with the receipt and your old component at handover. Workmanship claims — a loose connector, a display that develops lines, a cell that stops holding charge — are checked against that paperwork, and the engineer who did the job inspects the unit. Coverage follows the component, not the owner, so a device passed to a family member keeps its term. A warranty is only as good as its paper trail — keep the receipt and card together with the old component, since they are what a claim is checked against.
How long the job takes depends on which part failed: display and battery work fits into a day, board faults need longer, and liquid contact can push diagnostics out further. Below are the realistic windows.
| Repair | Typical turnaround | What we check afterwards |
|---|---|---|
| Display module | From 1 hour to 1 day | Touch, True Tone, Pencil, Face ID |
| Battery | Same day | Charging, runtime, screen fit |
| USB-C port | Same day | Charging, data, network |
| Board-level fault | 1 to 3 days | Boot, heat, all 32 functions |
| Liquid damage | Diagnostics up to 2 days | Corrosion, circuitry, charging |
You can wait in our lounge with coffee and Wi-Fi while the work is done, or call a courier if you cannot come in; across the city the courier run takes about 90 minutes and is free with a repair. Most jobs finish while the customer is still in the building — 72% of repairs are completed in the waiting area, so a second trip is rarely needed. A courier collects the tablet and returns it to the same address once the engineer signs off, which suits owners at work during our weekday hours. Waiting on site is worth it for screen and battery jobs: you watch the part go in and test the tablet yourself before you leave, which removes the round trip if anything feels off.
Circuit-level faults are repaired under a microscope, and a tablet that took on liquid is never charged before it is opened, since power on a wet board turns a cleanable fault into a dead one. Corrosion hides in connectors and under shields, so the visible symptom often appears days after the spill. When water is involved, diagnostics can stretch to two days — we trace residue across the logic board rather than swapping parts until something works. A full diagnostic right after the spill costs far less than waiting for corrosion to spread. If your iPad Pro 11 M4 repair in Almaty starts with a liquid story, say so on WhatsApp first: an engineer replies within five minutes and tells you whether to bring it in straight away or leave it off the charger.
A short recap of what decides the outcome on this tablet — the display type, the battery warning signs and the paperwork you leave with.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionMost likely the battery or power controller is damaged. A drop can shift the battery connector or damage the board. Diagnostics will show the exact cause.
Most often the TrueDepth camera or its cable is damaged. Sometimes the sensor is covered with dirt or a protective film. Wipe the camera area and restart; if that doesn't help, diagnostics are required.
We straighten the aluminum frame on a special press and replace the adhesive seal. The procedure requires precision to avoid damaging the OLED. Bring the tablet for diagnostics to assess the bend.
With an original module, the stylus retains pressure and tilt sensitivity. Analog may have different response. When picking up, test drawing at the edges and center of the screen.
Clean the Smart Connector contacts on the tablet and keyboard, remove stickers. Restart the iPad. If the keyboard works with another device, the tablet's connector or cable is faulty.
Usually the work takes several hours, but the exact time depends on service load and part availability. In Almaty we can accept the tablet in the morning and return it the same day. The technician will give the exact time after inspection.
Я менял тут экран на айпаде. Мастер показал планшет после ремонта, дал гарантию. Я как смог проверил, вроде-бы никаких ошибок в системе не выходит, значит экран оригинальный поставили. Еще камеру заднюю прочистили, больше не мутное изображение.
После неудачного обновления системы планшет завис намертво на логотипе яблока. Сама разобраться не смогла, принесла сюда. Специалист полностью восстановил прошивку, сохранил все важные документы. Огромное человеческое спасибо.
Спасибо за ремонт айпада, сделали быстро и без проблем
Экран планшета стал самопроизвольно нажиматься в разных местах, как будто им кто-то управляет. Мастер объяснил, что это из-за микротрещины на тачскрине после падения. Заменили стекло, проблема полностью исчезла, пользоваться комфортно.
Планшет перестал заряжаться, приходилось ловить положение провода, чтобы пошел контакт. Привез в сервис, мастер заменил разъем питания за пару часов. Провод теперь сидит плотно, зарядка идет быстро и без перебоев, отличная работа.
Большое спасибо за ремонт планшета. Обращалась на прошлой неделе, сделали в короткий срок. Стоимость работы более, чем адекватная. Проблема исчезла, пользуюсь постоянно, все хорошо работает.
Алия, добрый день. Спасибо вам за такой приятный отзыв!!! Будем рады видеть вас в числе наших постоянных клиентов!
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