On foot
By car
By taxi
Usually the whole process takes less than an hour. Board repair — 1–3 days.
Book a repairYou send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
Face ID, True Tone, cameras, microphones, speakers, charging, network. You check them together with the engineer.
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Mukhpilov Nail
Photo: Sybanbaev Birzhan
Photo: Gamid K
Photo: Arman A
Photo: Denis Gushchin
Photo: Duisebaev Azhdar
Photo: Molchanov Rinat
Photo: Shokan A“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the fault and the device model. An engineer will reply on WhatsApp, give the price and available time — no calls or forms.
iServices Apple Repair Shop Contacts in Almaty for a Fast Quote
iServices is an Apple repair shop in Almaty you can reach in minutes: send a photo of the damage on WhatsApp and an engineer replies within 5 minutes with a price. We are open Mon–Fri 10:00–19:00 and 11:00–18:00 on weekends and holidays, and most repairs are done while you wait.
Send a picture of the damage on WhatsApp to get a repair price from our Apple repair shop contacts in Almaty; here is what to write.
| Channel | Best for | What happens next |
|---|---|---|
| WhatsApp photo | Quote without travelling | Reply within five min |
| Courier call | Device you cannot bring | Pickup in 90 min |
| Walk-in visit | Unit that will not turn on | Free 15-minute diagnostics |
Weekday and weekend hours differ, and that gap decides when to come in so an engineer is at the bench and the device goes home the same day.
Most repairs take 20–40 minutes while you wait, and 72% of jobs finish in our waiting area, so an earlier arrival leaves room for the whole process. An iPhone screen runs 40 minutes, a battery 25, camera glass 20; MacBook and iPad take from 1 hour to 1 day. Free diagnostics adds a quarter of an hour, and fixing the terms on the receipt takes about two minutes. A board-level job under the microscope needs 1–3 days — that timing, not the queue, decides same-day pickup. If your fault is already quoted from a photo, book the earliest weekday slot and the engineer will confirm the finish time before work starts.
If visiting the workshop doesn't fit your day, the device can travel instead. Here's how courier collection works and when it saves time.
Ahead of the handover, back up your data and note the model and the fault in the message so the engineer can match it to the quote. Write the model name exactly as it appears in Settings, add a short description of the problem, and mention if the screen or the back glass is cracked — the collection team packs accordingly. If the unit still powers on, note the passcode in the same message so the engineer can open it for testing. A repair does not normally touch your data, but a backup protects you if the damage is deeper than the photo suggested.
Preparation takes two minutes yet saves time on site. Here is what to pack and what to settle in advance so the engineer can start straight away.
| Step | Time | What you see |
|---|---|---|
| Free diagnostics | 15 min | Check in front of you |
| Fault confirmed | Same visit | Broken part shown |
| Quote on receipt | 2 min | Terms written down |
Before the handover it helps to know what you will receive and how to pay — this is the final step of the visit.
| Function | How to check | Why it matters |
|---|---|---|
| Face ID | Unlock the phone several times | Confirms the front sensor works |
| True Tone | Open display settings | Shows the screen was calibrated |
| Charging and network | Plug in, make a call | Verifies both connectors work |
The practical points below decide how quickly a device is back in your hands, from the first message to the final check at the counter.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionNo, you can come during opening hours without booking. If you want a set time, send a photo of the problem on WhatsApp and agree on a free slot. That also lets the technician prepare the right part.
Bring the charger or cable you usually use, since many faults are linked to charging. Take off a thick case if you can. For a computer, the power adapter is enough.
Yes, on holidays and at weekends we work from 11:00 to 18:00. On weekdays the hours are 10:00 to 19:00. Plan a visit near closing time only for a quick consultation.
Make a backup to iCloud or a computer and check that you remember your Apple ID password. This protects your photos and messages whatever the repair involves. A backup also speeds up setup after the repair.
Yes, we receive devices in both Almaty and Astana. Choose the one that is closer to you. The warranty up to 1 year applies in both cities.
Before work starts you receive a receipt with the part, the turnaround and the warranty. At pickup you get the device back with the receipt, a warranty card and the old part. Keep them until the warranty ends.
Проверила после ремонта несколько раз. С MacBook Pro 14″ (M5 Pro 2026) вышла неприятность: периодически пропадал звук. По результатам диагностики проверили аудиотракт и восстановили звук. Денис подсказал, что действительно надо проверять.
У моего MacBook Pro 14″ (M3 2023) после попадания жидкости устройство вело себя непредсказуемо. В сервисе осмотрели плату и устранили обнаруженную неисправность; Денис подсказал, что действительно надо проверять.
У моего MacBook Pro 16″ (M5 Pro 2026) после сна появлялся чёрный экран. По результатам диагностики разобрались с запуском и изображением; Спасибо Денис: разобрался с нюансами без лишних разговоров.
На iMac 27″ Retina 5K (2020) Bluetooth стал терять периферию. В сервисе проверили беспроводную связь и сопряжение; От Аждар получил понятные рекомендации на будущее.
У моего iMac 27″ Retina 5K (2017) звук на подключённую акустику выводился с перебоями. В сервисе разобрались с настройками и аудиовыходом; От Аждар получил понятные рекомендации на будущее.
Проблема была такая: во время звонков собеседники плохо слышали голос — и непонятно что делать. Ребята проверили микрофоны и качество передачи звука; Ринат не отмахнулся от моих вопросов.
У моего MacBook Pro 13″ (2019 4 порта) внешний монитор постоянно терял подключение. Ребята проверили порты и стабильность подключения; Аждар подсказал, что действительно надо проверять.
Проблема была такая: на экране появились полосы — и непонятно, что делать. В сервисе проверили подключение и дисплей, изображение восстановили; Денис не отмахнулся от моих вопросов.
У моего MacBook Air 13″ (M5, 2026) клавиатура начала пропускать нажатия. В сервисе проверили клавиатуру и устранили проблему с клавишами; Спасибо Аждар: разобрался с нюансами без лишних разговоров.
iPhone 16 подвёл: динамик стал звучать очень тихо. По результатам диагностики проверили акустику и устранили причину тихого звука в i-service; Арман показал в чём была проблема.
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