Face ID can't see your face or says "unavailable" — a technician will sort it out in 1 day, and a courier will pick up your iPhone in 90 minutes.
An error message, or a failure after a screen repair, points to a delicate set of sensors rather than a single part.
Settings shows a gray note that Face ID cannot be turned on, and unlocking falls back to the passcode.
After a drop or water the system offers to set up Face ID, but reports an error on the very last step.
Your face was recognized before, but once a new display went in the phone reports a TrueDepth camera problem.
Your face is read on the first try one moment and not at all the next, even in good light and without glasses.
Guideline prices for Face ID models are in the table; the technician names the exact figure after diagnostics, since it depends on the fault.
| Service | What's included | Price |
|---|---|---|
| iPhone 11 Face ID repair | paired to the board — no aftermarket | 35 900 ₸with parts |
| iPhone XR Face ID repair | paired to the board — no aftermarket | 31 900 ₸with parts |
| iPhone XS Face ID repair | paired to the board — no aftermarket | 35 900 ₸with parts |
| iPhone XS Max Face ID repair | paired to the board — no aftermarket | 34 900 ₸with parts |
| iPhone X Face ID repair | paired to the board — no aftermarket | 32 900 ₸with parts |
| Face ID repair on another model | paired to the board — no aftermarket | 31 900 ₸with parts |
| iPhone 17 Pro Max Face ID repair | paired to the board — no aftermarket | 160 900 ₸per job |
| iPhone 17 Pro Face ID repair | paired to the board — no aftermarket | 160 900 ₸per job |
| iPhone 17 Face ID repair | paired to the board — no aftermarket | 160 900 ₸per job |
| iPhone 16 Pro Max Face ID repair | paired to the board — no aftermarket | 100 900 ₸per job |
| iPhone 16 Pro Face ID repair | paired to the board — no aftermarket | 100 900 ₸per job |
| iPhone 16 Plus Face ID repair | paired to the board — no aftermarket | 100 900 ₸per job |
| iPhone 16e Face ID repair | paired to the board — no aftermarket | 62 900 ₸per job |
| iPhone 16 Face ID repair | paired to the board — no aftermarket | 100 900 ₸per job |
| iPhone 15 Pro Max Face ID repair | paired to the board — no aftermarket | 62 900 ₸per job |
| iPhone 15 Pro Face ID repair | paired to the board — no aftermarket | 62 900 ₸per job |
| iPhone 15 Plus Face ID repair | paired to the board — no aftermarket | 61 900 ₸per job |
| iPhone 15 Face ID repair | paired to the board — no aftermarket | 61 900 ₸per job |
| iPhone 14 Pro Max Face ID repair | paired to the board — no aftermarket | 57 900 ₸per job |
| iPhone 14 Pro Face ID repair | paired to the board — no aftermarket | 57 900 ₸per job |
| iPhone 14 Plus Face ID repair | paired to the board — no aftermarket | 49 900 ₸per job |
| iPhone 14 Face ID repair | paired to the board — no aftermarket | 49 900 ₸per job |
| iPhone 13 Pro Max Face ID repair | paired to the board — no aftermarket | 49 900 ₸per job |
| iPhone 13 Pro Face ID repair | paired to the board — no aftermarket | 49 900 ₸per job |
| iPhone 13 Face ID repair | paired to the board — no aftermarket | 49 900 ₸per job |
| iPhone 13 mini Face ID repair | paired to the board — no aftermarket | 49 900 ₸per job |
| iPhone 12 Pro Max Face ID repair | paired to the board — no aftermarket | 44 900 ₸per job |
| iPhone 12 Pro Face ID repair | paired to the board — no aftermarket | 44 900 ₸per job |
| iPhone 12 Face ID repair | paired to the board — no aftermarket | 44 900 ₸per job |
| iPhone 12 mini Face ID repair | paired to the board — no aftermarket | 43 900 ₸per job |
| iPhone 11 Pro Max Face ID repair | paired to the board — no aftermarket | 38 900 ₸per job |
| iPhone 11 Pro Face ID repair | paired to the board — no aftermarket | 36 900 ₸per job |
The cost depends on the model and the nature of the damage; the final figure is given after diagnostics.
The repair runs from checking sensors and cables to restoring the unit and setting up face recognition again.
We test the TrueDepth block, with its dot projector, infrared camera and flood sensor, to locate the faulty unit.
We examine the cable under the notch and the contacts on the board, as the cause is often damage rather than the sensor.
The technician explains what can be restored and what cannot, and agrees the plan of work with you beforehand.
If repair is possible, we restore the connections or replace the damaged element of the block.
After the work we enroll your face again and check how the phone reads it in different light.
The finished repair carries a warranty up to 1 year, and the technician explains the terms in advance.
The technician states the scope after diagnostics and agrees it with you before work begins.
Price for my modelFace ID is tied to the board, so the technician weighs which is more reliable: restoring the native sensors or replacing the damaged element.
The face sensors are tiny and fragile, so diagnostics come first, followed by an honest forecast of what can be done.
Eleven years in repair have taught us to treat delicate sensors and thin cables carefully and without rushing.
The finished work is covered by a warranty up to 1 year. If Face ID fails again, come in and we will look.
A TrueDepth block is easy to ruin with overheating, so its repair is entrusted to experienced technicians.
If the sensors are destroyed and Face ID cannot be brought back, the technician says so at once and promises nothing impossible.
We find the cause first and only then name the cost and scope, so that your decision is an informed one.
We receive customers Mon–Fri 10:00–19:00, and on weekends and holidays 11:00–18:00, so you can come at a convenient time.
The client dropped the phone on the tiles outside the entrance, and afterwards Face ID stopped recognizing the face. We restored the dot projector module at the top edge, calibrated it and checked unlocking — it all works.
The client dropped the phone on the tiled floor in the stairwell — Face ID stopped recognizing the face. We restored the dot projector module at the top edge, calibrated it and checked unlocking — it all works.
The whole journey — from message to finished phone. We give you the old part.
Book a repairYou message us on WhatsApp with the model and what happened — we give you the price and time. Or you come in without an appointment.
We check Face ID, the projector, and the front camera to determine which component has failed.
We note the model, the part (original or aftermarket), the price, the timeframe, and the warranty.
We open the factory packaging in front of you and check the number against the receipt.
We work on the Face ID module under a microscope and seal the case with water-resistant adhesive.
Face ID setup, unlocking, front camera. You pick up the phone and the receipt.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Mukhpilov Nail
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Photo: Molchanov Rinat
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Photo: Denis Gushchin
Photo: Duisebaev AzhdarIf the screen is broken, we replace it and carefully move the sensor block across.
02We check the battery and replace it if it loses charge fast.
03We repair or replace the camera if selfies come out blurry.
04We restore clear sound in calls if it turned quiet or crackly.
05We clean or replace the connector if the cable sits loosely.
06We clean boards of liquid traces if the phone ever got wet.
“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the screen and the iPhone model. An engineer will reply on WhatsApp, give the price and today's available time.
iPhone Face ID Repair in Almaty with Free On-Spot Diagnostics
For iPhone Face ID repair Almaty, iServices restores Face ID on iPhone X through 11 by repairing the original TrueDepth module, never swapping parts from another phone. Free diagnostics in front of you takes 15 minutes, most jobs finish in 20–40 minutes while you wait, and every repair carries a warranty up to 1 year.
Face ID failures announce themselves in a handful of specific ways, and the exact wording on screen narrows down which part of the TrueDepth system stopped responding before anyone opens the phone.
"Face ID Is Not Available" points to a hardware fault in the TrueDepth module, while "Unable to Activate Face ID on This iPhone" usually appears after a repair that disturbed the module or its ribbon cable. A third variant, a greyed-out toggle with a setup error, means iOS reached the Secure Enclave but the dot projector did not answer during enrolment. The Secure Enclave stores the face map and never releases it, so a message about activation is a signal about the sensor path, not about your saved data. On units that took a hit or a splash, the same wording can repeat for weeks before the device dies completely. A message that returns right after you re-register your face is the strongest sign the dot projector itself is failing, not the setup routine.
| What you notice | Likely node | What we check | Typical fix |
|---|---|---|---|
| Face ID unavailable after a drop | Dot projector | Alignment under magnification | Repair of the original unit |
| Works only in bright light | Flood illuminator | IR output during diagnostics | Ribbon or unit repair |
| No depth in portrait selfies | IR camera | Front camera and IR pairing | Ribbon restoration |
| Screen stays on at your ear | Proximity sensor | Top ribbon connector | Flex replacement |
| Nothing at all, camera also dead | Top ribbon cable | Continuity along the cable | Cable repair |
The most common assumption is that a broken Face ID needs a new module. That is not how the hardware works, and understanding the pairing explains why repair is the realistic route.
Every TrueDepth assembly is cryptographically tied to the mainboard of one specific handset through the Secure Enclave, so a unit pulled from another phone will not activate Face ID on yours. The dot projector, the infrared camera and the flood illuminator each carry identifiers that the chip reads at boot; a mismatch blocks enrolment and leaves the feature disabled. Dropping in a donor part from an identical model changes nothing, because the check runs against the board, not the casing or the model number. Because the link lives in the mainboard, a device with a swapped assembly can still boot and work normally, which is why such units sometimes reach us after a failed fix elsewhere. Ask any seller whether the part ships with its matching mainboard — a bare unit sold on its own will not restore the feature.
We restore the original assembly by repairing its ribbon cable, re-seating the dot projector or cleaning oxidized contacts, keeping the paired component in place. Most failures sit in the narrow top ribbon that carries the sensors: a careless screen replacement nicks it, and Face ID stops responding even though the panel looks perfect. Our technicians work under magnification with micro-soldering equipment, and the free 15-minute diagnostics in front of you show exactly which node has failed before anything is opened. A unit that has been opened before is not automatically lost, but the earlier the original ribbon is repaired the better the odds it stays functional long term. Bring the phone in before a second outside attempt — every extra layer of someone else's work narrows the room we have to restore the original part.
Most Face ID failures trace back to one of four events. Knowing which one applies to your phone tells us where to look first and how long the work will take.
A drop shifts or cracks the dot projector, water oxidizes the ribbon and connector, and a careless earlier repair damages the top cable, which together account for nearly every case we see. The projector sits in the top bezel behind the glass, so a corner impact that leaves the screen intact can still knock the emitter out of alignment and throw the whole depth map off. Liquid works slower and quieter: moisture wicks under the TrueDepth connector, corrodes the pins and gradually raises resistance until the module stops answering the board. A third pattern is a screen or camera swap done elsewhere, where that same top cable was creased, torn or glued back without the original module. After liquid contact the phone may still unlock by code for days before Face ID drops out, so a working sensor right after a spill is not proof the module escaped damage.
We run free diagnostics in front of you for 15 minutes, testing Face ID, the front camera and the proximity sensor so you see which node failed before any work begins. The engineer projects the dot pattern onto a target card, checks the infrared camera image, reads the connector for oxidation and, where a drop or a previous repair is suspected, inspects the board under a microscope. You watch the whole sequence on the bench rather than hearing a verdict afterwards. Most cases resolve into a clear answer within that quarter of an hour, and the price, part and turnaround go onto the receipt before we open anything. Water damage sometimes needs up to two days of diagnostics, because oxidation under the shields only shows up after the board is cleaned and re-tested.
A cracked screen is the moment Face ID is most often lost, not because the display matters to it, but because the sensors sit on the flex that has to be moved across.
The proximity sensor and part of the TrueDepth assembly sit on the top flex attached to the display, so a screen replacement means moving that flex to the new panel to keep Face ID working. This flex carries the ambient light sensor, the flood illuminator wiring and the proximity emitter, and all of them talk to the logic board through the same connector. Peel it up at the wrong angle and the traces crack, which is why a working Face ID can go dark after a routine glass swap done too quickly. The flex is glued down along its length, so it has to be warmed and lifted gradually rather than pulled. On iPhone XR the LCD panel is replaced more often than the OLED on XS, which makes a careful flex transfer the single most important step in that model's screen job.
| Panel option | Face ID after repair | What else to expect |
|---|---|---|
| Original | Preserved via flex transfer | True Tone and auto-brightness intact |
| Aftermarket | Preserved via flex transfer | True Tone may be limited |
| Either, careless transfer | At risk | Damaged top flex, Face ID lost |
From the first WhatsApp photo to the moment you walk out with your phone, the sequence is fixed and documented, so nothing about the component, the timing or the warranty is left to guesswork.
Send a photo of the damage on WhatsApp and an engineer replies within 5 minutes with a price and a free time slot, then locks the figure, the component, the turnaround and the warranty on the receipt before work starts. A courier can be called if you cannot come in, and the trip across town takes about 90 minutes, free with the repair. If you prefer to stay, the waiting area has coffee and Wi-Fi, and the replacement is shown in factory packaging before installation. Diagnostics take 15 minutes in front of you, and the whole process from first contact to pickup usually finishes in under an hour. Every iPhone Face ID repair in Almaty follows this same documented route, so you always know what happens next.
The realistic outcome of a Face ID repair rests on a few practical points, and each one decides how predictable the result will be once the phone is back in your hands.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionThe price table lists the iPhone X, XS, XS Max, XR and 11, and other Face ID models are accepted too. The TrueDepth layout differs between generations, so name your model when you write. The engineer confirms what can be done after diagnostics.
It means iOS cannot start the TrueDepth module, which is almost always a hardware fault. Restart the iPhone and update iOS first. If the message comes back, a sensor or its cable is damaged and needs a technician.
Yes, but only software causes can be fixed that way. Open Settings, then Face ID & Passcode, tap Reset Face ID and set it up again. If setup will not start or stops halfway, the sensors need diagnostics.
Yes, it can. The infrared projector and camera look through the glass above the notch, and a crack, chip or dirty protector there scatters the beam. Sometimes cleaning or removing the protector helps, otherwise the screen is replaced first.
Often yes, if the phone reaches a technician quickly. Water corrodes the contacts of the TrueDepth cable and the flood illuminator, and early cleaning stops the damage. The longer it waits, the higher the risk that a sensor must be replaced.
Double-click the side button and confirm the payment with your passcode instead of your face. Apps and App Store purchases also accept the passcode. This keeps the iPhone fully usable until the repair.
No, the work concerns the sensors near the earpiece, not the storage. Your face data is kept in the Secure Enclave and is simply set up again afterwards. A fresh iCloud backup before drop-off is still a sensible habit.
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