Bent housing or Face ID failure on iPad Pro 11 — we'll diagnose the cause free while you wait and lock the price before work starts.
A slim aluminium body and Face ID leave the Pro exposed in a few spots, and these are the symptoms that bring it to a technician.
Thin aluminum flexes in a backpack or under pressure, and the screen lifts from the frame.
The TrueDepth camera cannot read your face and unlocking falls back to the passcode.
A big glass panel splits at a corner and the crack creeps toward the camera.
The picture jitters when scrolling, with dark zones or bands showing on the screen.
With video, graphics and games the tablet drains faster than it used to.
External drives and monitors drop out, charging is erratic and the cable wobbles.
The stylus does not snap to the side edge, does not charge or is not detected.
After a spilled drink the sound weakens, the backlight dies and the board heats up.
Magic Keyboard on the Smart Connector won't type or charge the tablet.
All four speakers crackle, especially on bass and at high volume.
The screen scrolls and opens apps without a finger touching it.
On models with the scanner, Measure and AR apps can't see the space.
The table lists the main iPad Pro 11 jobs with the starting price of the labor, not counting third-party parts.
| Service | Original | Aftermarket |
|---|---|---|
| USB-C port replacement | 83 900 ₸ | 46 900 ₸ |
| Battery replacement | 96 900 ₸ | 55 900 ₸ |
| Display replacement | 273 900 ₸ | 169 900 ₸ |
| Main camera replacement | 96 900 ₸ | 53 900 ₸ |
| Front camera replacement | 85 900 ₸ | 47 900 ₸ |
| Button replacement | 78 900 ₸ | 43 900 ₸ |
| Speaker replacement | 67 900 ₸ | 37 900 ₸ |
| Microphone replacement | 73 900 ₸ | 40 900 ₸ |
| Housing replacement | 202 900 ₸ | 112 900 ₸ |
| Flex cable replacement | 21 900 ₸ | 15 900 ₸ |
| Other repairs | Price | |
| Logic board repairmicrosoldering · 1–3 days | 36 900 ₸per job | |
| Liquid damage cleaningcorrosion cleaning · diagnostics up to 2 days | 13 900 ₸per job | |
| Wi-Fi module repairwireless module · board-level repair | 21 900 ₸with parts | |
| Firmware flashingsoftware restore, no parts replaced | 12 900 ₸per job | |
The final amount depends on the generation of the tablet and the chosen part, so we confirm the exact figure after inspection.
For the display, battery and cameras both options exist, and on a professional tablet the gap is especially visible.
A pro tablet should never be repaired by guesswork, so we inspect it, name the cause and talk through your options.
For eleven years our technicians have worked on Apple tablets and laptops and know how thin bodies and bonded modules behave.
The warranty on finished work lasts up to 1 year, and we explain its terms before the repair begins, not after it.
Before replacing an expensive display the technician checks the cables, backlight and body, so money goes only to the part that needs it.
Thin aluminum and adhesive demand precise work. Experienced technicians warm and lift without jerking, leaving no dents behind.
We receive devices in two cities, so if you work with the tablet on the road, help is available in either one.
Weekdays from 10:00 to 19:00, weekends and holidays from 11:00 to 18:00, so you can stop by after work or on Saturday.
The tablet slipped out of a bag onto the pavement — cracks spread across the glass and the touchscreen stopped responding in places. We replaced the display module and checked touch and image: the screen is clean and everything works.
A client from Almaty brought in the tablet: the battery was draining in a couple of hours even without games. We replaced the battery and checked charging — now it holds a charge properly.
The client brought in the tablet because the camera wouldn't open — a black square appeared on the screen. We replaced the camera module and tested the shooting: everything works.
Usually the whole journey — from message to pickup — takes less than an hour; complex repairs follow the timeline in the receipt.
Book a repairYou send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
Screen and touch, Face ID or Touch ID, cameras, microphones, speakers, charging, Wi‑Fi. You check together with the engineer.
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Mukhpilov Nail
Photo: Molchanov Rinat
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Photo: Sybanbaev Birzhan
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Photo: Duisebaev Azhdar
“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the fault — an engineer will reply on WhatsApp, give the price and a time you can come in.
iPad Pro 11 Repair in Almaty with Face ID and Pencil Kept Intact
For iPad Pro 11 repair in Almaty, iServices handles the laminated display module, battery, charging port and board work with its own technicians. Free 15-minute diagnostics happen in front of you, the part and warranty are fixed on the receipt before work starts, and most jobs finish the same day.
The Pro 11 has a thin body and a laminated display, so its typical faults differ from those of base tablets. Here is what most often comes in and how each problem shows itself.
A cracked Pro 11 panel usually shows as spiderweb glass, green or pink lines, or dead strips along one edge, and all three point to damage in the laminated module rather than the outer layer alone. The protective sheet sits on top of the sensing layer, and the LCD matrix is fused to both, so a single impact travels through all three. Lines that flicker when you press the frame mean the matrix itself is compromised, not just the surface. Response that works in the middle but dies near a corner follows the same pattern. Because the layers are fused, a hairline crack that still registers a finger can spread within days under flex, so photograph it before the damage reaches the matrix.
After liquid contact we do not power the tablet on to test it — corrosion spreads under current, and diagnostics can take up to two days while the mainboard dries and is inspected. The aluminium frame hides the damage well: a spill through the speaker grille or the charging opening reaches the circuitry without leaving a mark on the outer layer. A drop that leaves the display working can still crack the solder under the USB-C port or shift the camera module, so the frame and circuitry deserve a look even when the surface is intact. Our engineers run free diagnostics in front of you — 15 minutes, even if you decide not to repair.
The Pro 11 uses a fully laminated display, which changes what a screen repair actually is compared with older tablets. Here is what that means for glass, matrix and the sensors around them.
On the Pro 11 the glass, touch layer and LCD matrix are bonded into one module with factory adhesive, so we replace the assembly rather than gluing a new glass sheet onto a used panel. Separating the layers means heating the panel to soften the bond, cutting through the optical adhesive and cleaning residue from a surface thinner than a credit card. Even with skill, the digitiser grid underneath rarely survives the process intact. A fresh assembly arrives as a sealed unit with the touch layer already aligned to the matrix, so there is no gap for dust and no misregistration between finger and pixel. A separately glued glass on a laminated panel tends to trap dust and lose touch sensitivity at the edges, which is why a full assembly is the more durable route on this model.
Face ID on the Pro 11 lives in the TrueDepth sensor array at the top edge, not in the display itself, so a correct screen swap keeps it working — we test it together with the customer before handover. The projector and infrared camera sit in a housing independent of the panel, and the flex that links them runs along the frame, so the technician has to route it without pinching. True Tone depends on an ambient light sensor paired to the panel, so a panel fitted without proper calibration can leave the screen looking cold or greenish even though touch and Face ID work. The check takes about ten minutes: unlock with a glance, cover the top edge to watch brightness shift, then open a white page to judge the tint.
| Display option | What it is | What to check with your Pencil |
|---|---|---|
| Original module | Factory-assembled panel | Smooth lines, no lag at the edges |
| Aftermarket module | Third-party assembly | Slight colour shift, test palm rejection |
| Glass-only (not for Pro 11) | Not applicable on laminated panel | — |
Battery and charging faults are the second most common reason a Pro 11 comes in. Both are reached through the screen, so the work is done in the workshop rather than at home.
A swollen Pro 11 battery pushes the display up along one edge and can shut the tablet down at random percentages, and it should not be charged once the gap appears. The pack expands as it ages, and because it sits directly beneath the laminated display, the first visible sign is usually a thin sliver of light or a screen that no longer sits flush with the frame. Shutdowns follow at 20–40%, then at almost any level, and the back of the chassis may start to bow. Continuing to top up a puffed pack risks puncturing it during removal, so the safe move is to stop using the tablet and bring it in for diagnostics rather than plugging it in "one more time".
The Pro 11 power pack is glued under the display, so replacement means heating and lifting the panel, releasing the tape beneath the pack and re-bonding the screen with fresh glue. We warm the perimeter to soften the seal, slide a thin tool beneath the glass and lift the module slowly, because the display flex is short and easy to tear. The power pack itself sits in adhesive strips that have to be cut or dissolved rather than pulled, and the frame is cleaned of old residue before anything goes back. Reusing the original tape after a swap is the usual cause of a screen that lifts weeks later, so a proper job includes new adhesive and a short pressure cure before handover.
The whole visit is built around you watching the work happen. From the first WhatsApp photo to pickup, most Pro 11 jobs are finished the same day.
Send a photo of the damage on WhatsApp and an engineer replies within five minutes with a price and a free time slot; at the workshop, free diagnostics take about 15 minutes in front of you. The engineer opens the tablet, shows the failed part and explains whether a screen, battery, port or board is at fault. The price, the part, the lead time and the warranty are then written on the receipt in about two minutes, and the new component is shown in factory packaging before installation. Those terms are locked in before any screw is turned, so a later discovery of extra damage cannot quietly change the bill. Ask for the old part back at pickup, together with the warranty card. Every iPad Pro 11 repair in Almaty follows this same route, from the first photo to the fixed price on the receipt.
| Work type | Typical turnaround | Can you wait on site |
|---|---|---|
| Screen module swap | From 1 hour | Yes, waiting area |
| Battery replacement | Same day | Yes |
| USB-C port and flex | Same day | Yes |
| Board repair under microscope | 1–3 days | No, drop-off |
| Liquid damage diagnostics | Up to 2 days | No, drop-off |
Choosing a part is the decision customers ask about most. Both routes are legitimate, and the honest answer depends on how you use the device and how long you plan to keep it.
An original Pro 11 panel matches factory brightness and colour, while an aftermarket one can be slightly dimmer and shift colour at an angle; both are fitted with the same coverage terms. We show the new part in its factory packaging before installation, so you see exactly what goes into the device. A genuine battery reports health correctly in Settings and holds rated capacity longer, whereas an aftermarket cell may show an unknown-part message and lose capacity faster under heavy drawing apps. On screen work the gap shows in colour-critical tasks — a laminated original panel keeps True Tone consistent across the display, and an aftermarket one sometimes warms unevenly near the edges. 64% of customers pick an original, and the pattern is clear: people who draw or edit photos go genuine, while a unit used mainly for browsing often does fine on an aftermarket panel.
Every Pro 11 repair carries a warranty up to 1 year, and the card is handed over with the tablet, the receipt and the old part. Coverage applies to the part we installed and the workmanship behind it — a display that develops lines, a battery that stops holding charge, a port that loses contact after our soldering. It does not extend to new damage: a fresh drop, liquid contact or a repair attempted elsewhere all fall outside the terms, and that distinction is written on the receipt before work starts. Keep that receipt — it ties the device to its repair record, and without it the coverage period cannot be confirmed at the counter. Disputes are almost always about a second impact rather than the part itself, so photograph the tablet after handover if it rides in a bag with keys.
A short recap of what decides the outcome — the right part, the checks at handover, and a clear diagnosis before anything is ordered.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionYes, on models with LiDAR it sits in the rear camera block, which takes the hit when the tablet lands on its back. A measuring app that cannot find surfaces or shaky AR objects are typical signs, and the technician checks the camera module and its glass.
The causes range from a covered sensor to damage to the TrueDepth camera or a cable after a knock. Wipe the camera area and restart the tablet; if that fails, diagnosis is needed.
As a rule, no: the glass, sensor and panel are bonded into one module, so a crack means replacing the whole display. The technician names the details after inspection.
The cause may be the panel, a cable, the backlight or a bent body pressing on the module. First restart the tablet and update iPadOS; if that does not help, an inspection is needed.
Check the cable or adapter first, since not every USB-C cable carries video. If charging works but a known-good cable still shows no picture, the port and its circuit are tested by the technician.
Yes. Saturdays, Sundays and holidays run 11:00–18:00 and working days 10:00–19:00; take the tablet out of its keyboard case so the screen can be inspected straight away.
С iPad Pro 11″ (2-го поколения) вышла неприятность: камера перестала фокусироваться. В итоге провели диагностику камеры и исправили неполадку.
С iPad Pro 11″ (4-го поколения, M2) вышла неприятность: сенсор иногда переставал реагировать. По результатам диагностики проверили экран и добились нормальной реакции на касания.
Проблема была такая: стекло покрылось трещинами после падения — и непонятно, что делать. Ребята оценили повреждение и аккуратно восстановили экран.
Проблема была такая: устройство зависало при видеозвонках — и непонятно что делать. В сервисе проверили систему и работу приложений.
Проблема была такая: из динамиков пошёл хрип — и непонятно что делать. По результатам диагностики нашли причину и вернули нормальный звук.
У моего iPad Pro 11″ (1-го поколения) камера перестала фокусироваться. В сервисе провели диагностику камеры и исправили неполадку.
На iPad Pro 11″ (1-го поколения) устройство зависало при видеозвонках. По результатам диагностики проверели систему и работу приложений.
Проблема была такая: планшет сильно разряжался за ночь — и непонятно, что делать. В севрисе проверили питание и устранили причину разряда.
S iPad Pro 11″ (2-go pokoleniya) vyshla nepriyatnost: steklo pokrylos treshchinami posle padeniya. V i-service otsenili povrezhdenie i akkuratno vosstanovili ekran.
Я менял тут экран на айпаде. Мастер показал планшет после ремонта, дал гарантию. Я как смог проверил, вроде-бы никаких ошибок в системе не выходит, значит экран оригинальный поставили. Еще камеру заднюю прочистили, больше не мутное изображение.
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