Face ID on iPhone 13 Pro shows an error — we'll fix it in a day, price fixed in the receipt before work.
A high-refresh display, a triple camera and Face ID sensors make repairing this model a delicate job.
ProMotion stutters, vertical lines show on the panel and touch answers late.
After frost, damp stays inside the block and shots look hazy and spotty.
A fall on ice left a dent in the steel and the glass around it cracked.
In a case and on MagSafe the phone overheats and the percentage jumps.
After a knock an error message appeared and face unlock is unavailable.
Sound is dull, the mesh is dirty and callers hear you poorly.
The Lightning port is clogged or corroded after slush and road chemicals.
After frost and a fall the screen stays dark and the button does nothing.
Camera twitches when switching to ultra-wide lens up close.
Rear glass shatters near the camera block or along the edge after a drop.
Battery worn out: ProMotion and shooting drain charge by midday.
Caller hears noise and echo, voice recordings sound muffled.
The table lists the main iPhone 13 Pro jobs with the price of the work itself, before any phone-specific extras.
| Service | Original | Aftermarket |
|---|---|---|
| Battery replacement | 56 900 ₸ | 32 900 ₸ |
| Speaker replacement | 49 900 ₸ | 29 900 ₸ |
| Display replacement | 123 900 ₸ | 84 900 ₸ |
| Camera replacement | 110 900 ₸ | 61 900 ₸ |
| Button replacement | 59 900 ₸ | 35 900 ₸ |
| Housing replacement | 100 900 ₸ | 55 900 ₸ |
| Microphone replacement | 54 900 ₸ | 32 900 ₸ |
| Charging port replacement | 74 900 ₸ | 44 900 ₸ |
| Camera glass replacement | 42 900 ₸ | 23 900 ₸ |
| Display glass replacement | 94 900 ₸ | 52 900 ₸ |
| Back glass replacement | 70 900 ₸ | 44 900 ₸ |
| Front camera replacement | 89 900 ₸ | 49 900 ₸ |
| Earpiece speaker replacement | 64 900 ₸ | 38 900 ₸ |
| Vibration motor replacement | 47 900 ₸ | 28 900 ₸ |
| Proximity sensor replacement | 54 900 ₸ | 32 900 ₸ |
| Flex cable replacement | 75 900 ₸ | 55 900 ₸ |
| Other repairs | Price | |
| Face ID repairpaired to the board — no aftermarket | 49 900 ₸per job | |
| Water damage cleaningcorrosion cleaning · diagnostics up to 2 days | 27 900 ₸per job | |
| Power controller replacementboard-level chip · microsoldering | 66 900 ₸with parts | |
| Wi-Fi module repairwireless module · board-level repair | 30 900 ₸with parts | |
| Logic board repairmicrosoldering · 1–3 days | 78 900 ₸per job | |
| Firmware flashingsoftware restore, no parts replaced | 13 900 ₸per job | |
The technician states the final sum after an inspection, because it depends on the chosen part and the condition of the device.
In the cold and through sudden temperature swings the gap between parts shows more clearly, so compare the options.
This model packs in many sensors, and we move them across carefully so familiar features still work after the repair.
11 years of Apple repairs builds the skill needed for the Pro: the steel frame, three cameras and Face ID.
The finished work carries a warranty that lasts up to 1 year, and the terms are explained when you hand the phone in.
Experienced technicians try to move the Face ID and light sensors without disturbing the thin cables near the screen.
The technician compares original and aftermarket on your phone and explains the difference without pushing the pricey one.
The service works in two cities, so on a business trip you can hand the phone in at the Almaty branch too.
We receive phones on weekdays 10:00–19:00, and on weekends and public holidays 11:00–18:00.
The customer dropped the phone on tiles, and lines appeared across the screen; the touchscreen sometimes didn't respond. We replaced the display module and checked the sensor, brightness, and True Tone — the phone works properly again.
A client from Astana complained the phone wouldn't last until evening—by lunch it was asking for a charger. We replaced the battery, checked capacity and charging: now it holds up confidently.
The customer dropped the phone on its back — the rear glass cracked and started crumbling around the camera block. We replaced the rear glass in the matching color and checked the camera, flash, and charging — everything works.
Screen — 40 minutes, battery — 25. Body and board — 1–3 days.
Book a repairYou send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
Face ID, True Tone, cameras, microphones, speakers, charging, network. You check them together with the engineer.
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Bakmukhammed S.
Photo: Galymzhan S.
Photo: Zhandos Sh.
Photo: Darkhan T.
Photo: Kudiret S.“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the fault — an engineer will reply on WhatsApp, give the price and a time you can come in.
iPhone 13 Pro Repair in Astana with Face ID and ProMotion Checked
For iPhone 13 Pro repair in Astana, iServices handles screen, battery, charging, camera and board issues with its own technicians. Free 15-minute diagnostics happen in front of you, the part is shown in factory packaging, and warranty runs up to 1 year. Most repairs finish in 20–40 minutes while you wait.
The iPhone 13 Pro combines a ProMotion OLED panel, a steel frame and a Face ID module tied to the board, so the same drop produces different damage than on older models. Here is what owners bring in most often.
Most units of this model we receive come in with a cracked display, a worn battery, a clogged Lightning port or a shattered camera lens, and each has a distinct symptom pattern. A damaged ProMotion OLED panel shows green lines, flicker or a dead strip along one edge, while a failing cell reveals itself through sudden shutdowns below 30% charge. The Lightning connector collects pocket lint and oxidises, so the cable seats loosely and charging drops in and out; the camera lens glass cracks on the raised ring and blurs every photo taken against light. A 13 Pro that overheats and drains fast is often a cell-health issue rather than a board fault, so checking Settings ahead of booking saves a diagnostic trip. If you are searching for an iPhone 13 Pro repair in Astana, this list covers the faults we handle most often.
| Symptom | Likely cause | What we do |
|---|---|---|
| Green lines or flicker | OLED panel damage | Replace display module |
| Ghost touch, no response | Touch layer failure | Replace display module |
| Dies by midday | Battery wear | Replace battery |
| Will not charge | Dirty or oxidised port | Clean or replace port flex |
| Blurry photos | Cracked camera glass | Replace lens glass |
| Random restarts | Board or connector fault | Microscope board diagnostics |
The 13 Pro pairs a 120 Hz ProMotion panel with a Face ID module calibrated to the board, so a careless screen swap can cost you both True Tone and facial recognition. The TrueDepth assembly sits in a separate unit above the display, which means the two can be serviced independently, but the panel carries a pairing record the phone checks on every boot. A swapped display without that record transferred shows a warning and disables automatic brightness; a rushed repair that disturbs the dot projector kills Face ID outright. Because the display and TrueDepth assembly are separate units, a competent repair keeps Face ID intact even when the whole panel is replaced. Ask any workshop how it preserves the pairing before you agree to a screen job — in Astana this single question separates a careful technician from a fast one.
A cracked 13 Pro screen is not always a full module replacement. Whether the glass alone can be swapped depends on the matrix, the touch layer and how the damage happened.
We replace only the glass when the OLED matrix and touch layer are intact, and swap the full module when there are lines, dead zones or ghost touch. A clean spiderweb crack with a sharp impact point usually leaves the panel underneath working, so the repair stops at the outer layer. Once you see green or pink lines, black patches that grow, or the screen responding to touches you never made, the OLED or digitiser is compromised and a glass-only job will not fix it. A glass-only job keeps your original panel and its calibration, which is why it preserves colour accuracy better than a budget aftermarket module. Ask the engineer to show you the test pattern before deciding — a two-minute check under the microscope tells you which route you are on.
Face ID keeps working after a correct display replacement because the TrueDepth module is a separate unit, and True Tone survives once its calibration is transferred to the new panel. The TrueDepth assembly sits in the top bezel and is paired to the logic board, so a technician who moves it across carefully keeps the infrared projector and dot projector matched to your device. True Tone is a different story: the ambient light sensor and its calibration data travel with the original display, and the new panel has to be programmed to read them. On some aftermarket panels True Tone cannot be restored at all, so ask which part is going in before you agree to the job. We test Face ID and True Tone together with you on pickup, so you see both working before you leave.
Any time a 13 Pro is opened, the factory IP68 seal is broken, and no repair can promise the original water resistance afterwards. The rating depends on a gasket compressed at the factory under controlled pressure, and once the housing is separated that gasket no longer seals the way it did on day one. We re-apply the water-resistant adhesive during reassembly, which restores splash protection but not the factory rating — treat the phone as rain-safe, not swim-safe. Keep it out of pools, the shower and the steamy bathroom, and dry the charging port before plugging in a cable. That habit matters more for a repaired phone than for a new one, because the adhesive bond is only as good as the surface it sits on.
Choosing between an original part and an aftermarket one changes more than the bill — it decides which features keep working and what message the phone may show afterwards.
| Feature | Original part | Aftermarket part |
|---|---|---|
| Face ID | Works | Works |
| True Tone | Works after calibration | May not work |
| Battery health % | Reported correctly | Often hidden |
| Part message | May still appear | May still appear |
| Warranty | Up to 1 year | 6 months |
The unknown part message is an indicator of part pairing, not a sign the repair failed, and it can appear even with a genuine component. Apple ties certain components — the display, the battery, the camera — to the logic board through a serial check, and a replacement that has not been paired in software trips that banner in Settings. The screen still lights up, the battery still charges, the camera still shoots; only the readout changes. On a 13 Pro this most often concerns the display and the battery, where the health percentage can vanish from the menu. The message affects the settings readout, not how the screen or battery performs, so judge the repair by function tests rather than by that banner.
Before any work begins we fix the price, the part type, the turnaround and the warranty on the receipt, which takes about two minutes. The document names whether the screen, battery or camera glass is original or aftermarket, so there is no room for a swap behind your back. We show the new component in its factory packaging before it goes in, and the old part travels home with you alongside the warranty card. A receipt that names the exact part is your proof if a feature like True Tone stops working later, so keep it with the warranty card.
From the first WhatsApp photo to pickup, most iPhone 13 Pro repairs fit inside a single visit. Here is the sequence and the timings you can plan around.
You send a photo of the damage on WhatsApp, an engineer replies within 5 minutes with a price and a free slot, and the device is checked in front of you for 15 minutes. That diagnostic happens whether or not you go ahead with the work. Before anything is opened, price, component type, turnaround and warranty go onto the receipt in about 2 minutes, and the replacement is shown to you in its factory packaging. You can wait in the waiting area with coffee and Wi-Fi, or call a courier if coming in is awkward. Sending the photo first means the needed component is already on the bench when you arrive, which is why 72% of jobs finish while the customer waits.
| Repair | Time | Can you wait on site |
|---|---|---|
| Screen replacement | 40 minutes | Yes |
| Battery replacement | 25 minutes | Yes |
| Camera glass | 20 minutes | Yes |
| Board repair | 1–3 days | No |
Not every 13 Pro fault needs the screen off. Charging, battery and camera-glass issues are quick jobs, provided you prepare the phone correctly before handing it over.
A 13 Pro that will not charge is usually suffering from a dirty or oxidised Lightning port rather than a dead board, and the diagnostic shows which within minutes. We first inspect the Lightning connector under magnification for lint, corrosion and bent pins, then test the charging flex and the power controller with the cell still connected. If the port is clean and the phone still ignores the cable, the fault is often the charging flex rather than the cell, so swapping that part alone would not help. The connector oxidises from moisture and pocket dust, and a cable that wiggles loosely speeds that up. Bring the cable and adapter you normally use — we test them alongside the phone, and a failed accessory is the cheapest fault to rule out first.
A maximum capacity below 80% plus shutdowns in cold weather or sudden drops from 30% to zero are the clearest signals the cell is due for replacement. Open Settings, then Battery, then Battery Health, and read the maximum capacity figure rather than the peak-performance message alone. A worn cell also throttles peak performance, so a phone that feels slow after two years often speeds up again with a fresh one. Cells lose capacity over two to three years of daily charging, and the power controller manages the ageing chemistry rather than failing outright. Check the cycle count and the service recommendation on the same screen before you book anything — a healthy cell at 84% with no shutdowns rarely needs swapping yet.
A repair decision comes down to a few practical checks: what is actually broken, which component goes in, and what you confirm working before leaving.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questioniOS shows it when it cannot verify the panel as a genuine display for that iPhone. The screen still works, and the note stays in Settings > General > About. Ask before the job which display will be installed so the message does not surprise you.
Yes: the old glass is separated from the frame with a laser and a new panel is glued in place. The frame, buttons and internals stay where they are. A full housing swap is only needed if the frame itself is bent.
The 3x module or its cover glass is likely damaged. Test it in bright light, because in dim scenes the phone may crop from the main camera instead of using the telephoto. If 3x stays soft in daylight, the telephoto module is checked.
The phone uses different microphones for regular calls, speakerphone and video. Record a voice memo and short videos with both cameras to see which one is muffled. That microphone is then cleaned or replaced.
Yes, the buttons sit on a flex cable inside the frame and can be replaced without other parts. A sticky button after a spill can sometimes just be cleaned. Test the side switch too when you hand the phone in.
A restart loop after a drop usually points to a shifted connector, a damaged flex cable or a board fault. Make a backup while the phone still runs. The engineer opens it and finds which component triggers the reboots.
Искала сервис, где дадут гарантию и чек. Проблема — попала вода. Сейчас работает без нареканий.
Проблема — не держит заряд. Бақмухаммед С. пообещал и сделал, без напоминаний. Ни шума, ни запаха, всё штатно.
Работаю рядом, заехал в обед. Проблема — попала вода. Экран яркий, батарея держит!!
Хотел сначала в официальный, но там очередь и цена. Проблема — попала вода. Всё чётко, без сюрпризов.
Құрылғыны әкелдім, бірден қабылдады. Екі күнен кейін өзі қоңырау шалды. Ескі бөлшекті көрсетіп, қайтарып берді. Жұмысты сол күні аяқтады. Қосымша жұмыс қажет болды, бірақ бағаны көтермеді. Бөлшек қоймада бар екен, күтпедік. Бағаны алдын ала айтты, соңында өзгермеді. Жақсы сервис
В Астана сервисов много, но по Apple берут не все. Проблема — не включаеться. После ремонта — как новое.
Смотрел отзывы в 2ГИС, выбрал по адекватности. Привёз на диагностику: iPhone 13 Pro. Проблема — не держит заряд. Приняли без записи, оформили за пять минут. По факту меняли: аккумулятор. Сравнивал — здесь дешевле. Приятно удивлён. Дома включил, всё на месте.
У нас в офисе три таких ноутбука, один сломался. Проблема — треснул экран. Полёт нормальный!!
Позвонил по объявлению, приехал на следующий день. Думал, всё, приехали. Проблема — хрипит динамик. Бақмухаммед С. разобрался в редкой модели. Приняли без записи, оформили за пять минут. Экран яркий, батарея держит)
До этого обращался в сервис у дома, там только развели руками. Проблема — не держит заряд. Экран яркий, батарея держит.
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