Worried the repair won't last — we give a warranty up to 1 year, with terms and the part listed on your receipt.
Warranty card№ 24-18 307You choose. We write the part type on the ticket in words, not as a code.
We issue the receipt together with the device — after checking 32 functions.
Book a repairYou send a photo of the damage on WhatsApp — we quote the price and available time. Or you call a courier.
An engineer checks the device in front of you and shows what is broken. 0 ₸, even if you decline the repair.
We fix the price, the part (original or analog), the timeline and the warranty. You sign — we start.
Before installation we show you the new part in its factory packaging. You wait in the waiting area with coffee and Wi‑Fi.
Face ID, True Tone, cameras, microphones, speakers, charging, network. You check them together with the engineer.
Together with the receipt, warranty card and the old part. Payment — Kaspi, card or cash.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Bakmukhammed S.
Photo: Galymzhan S.
Photo: Zhandos Sh.
Photo: Darkhan T.
Photo: Kudiret S.
Photo: Kamran A.“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send the model and what broke — an engineer will say which part to install and what the warranty will be.
Apple Repair Warranty in Astana Explained Step by Step
In Astana, iServices provides an apple repair warranty that begins at twelve months, with the terms recorded on your receipt prior to the start of any work. Price, part, turnaround time and warranty period are all recorded in that document, and the old component plus a warranty card go with you when you leave.
Protection starts at the counter, not after the repair. Before any screw is turned, four details go onto paper. Here is what lands in that document.
Prior to installation we hand you the new component in its factory packaging, so you judge the piece itself rather than a description. 64% of customers pick an original part, and whichever you approve is named on the slip. That line ties the cover to the exact item you signed for, so a later claim is checked against it. Ask the engineer to open the box in front of you — a sealed package is the simplest proof that the spare is new. If the seal is broken or the label looks re-glued, say so ahead of installation starting. Nothing is installed until that question is fully settled.
Warranty answers two questions: how long it runs and what it covers. Below we spell out where coverage starts and what you carry home.
Warranty is confirmed at handover, not a month later. We run the same checks with every customer, in the same order, leaving nothing to memory.
A returning fault is not a reason for panic. Here are the steps and what to bring when a fixed symptom shows up again.
| Repair type | Typical turnaround | While you wait |
|---|---|---|
| iPhone screen | 40 minutes | yes |
| iPhone battery | 25 minutes | yes |
| Camera glass | 20 minutes | yes |
| MacBook and iPad | 1 hour to 1 day | no |
| Board repair | 1 to 3 days | no |
A warranty carries weight only when the team that signed it did the work. Here is what backs the document and how the rules work across our branches.
| Parameter | Almaty | Astana |
|---|---|---|
| Warranty term | Up to 1 year | Up to 1 year |
| Weekday hours | 10:00–19:00 | 10:00–19:00 |
| Holidays and weekends | 11:00–18:00 | 11:00–18:00 |
| Courier | available | available |
| Paperwork and slip | issued | issued |
A repair warranty holds only when the paperwork, the component and the handover check line up behind it.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionIt records the work done and the warranty term, which is up to 1 year. You receive it at pickup together with the receipt and the old part. Keep these papers in one place until the term runs out.
Yes, bring it to the Astana branch with the warranty card and the engineer will check it. These functions are tested together with you at pickup, so a later failure is worth looking into. The check itself is free.
Yes, if coming in person isn’t possible, you can arrange a courier. Include your warranty card and receipt with the device. The engineer will then inspect it just like during a regular visit.
Yes, send a photo or a short description on WhatsApp. We will suggest a free time slot and tell you what to bring. This saves you a wasted trip if the device needs something extra.
Yes, a fresh backup to iCloud or a computer is always a good idea before handing over any device. Most warranty checks do not touch your data, but a backup removes the worry. Also remember your passcode so the functions can be tested.
Yes, there is a waiting area with coffee and Wi-Fi. The engineer works in front of you and shows what he finds. You leave knowing whether the fault is covered.
You can pay by Kaspi, by card or in cash. Before any extra work starts, the price, part and term are written on a new receipt for you to agree to. Nothing is done without that confirmation.
We’re open seven days a week: Mon–Fri 10:00–19:00, and on weekends plus public holidays 11:00–18:00. Drop by anytime during those hours with your warranty card. An engineer will examine the device right away.
Проблема — попала вода. Бақмухаммед С. принял без вопросов, хотя был без записи. Ни разу не пожалел.
Позвонил по объявлению, приехал на следующий день. Оставил заявку на Apple Pencil Pro. Проблема — не соединяется. Ғалымжан С. отсоветовал дорогой ремонт, предложил простой. Сказали, что перезвонят, и правда перезвонили. Экран яркий, батарея держит.
Приехал с мороза, занёс — и не работает тач. Сейчас работает без нареканий
У нас в офисе три таких ноутбука, один сломался. Неделю лежал без дела, теперь хрипит динамик. Бақмухаммед С. отсоветовал дорогой ремонт, предложил простой. Выдали номер заказа и сказали, как отслеживать. Нужна была новая деталь: дисплей. 10 500, и горонтия в комплекте. Пришлось самому напомнить о себе. Скажу знакомым. Функционирует, тьфу-тьфу.
Было ощущение, что ремонт не окупится. Проблема — не работает тач. Назвали срок — два дня, уложились. Вскрытие показало: шлейф. Вышло около 28 500, точнее не считала. Сейчас работает без нареканий.
Сначала думал сам поменять, посмотрел видео и передумал. Оставил заявку на iPhone 16e. Проблема — не держит заряд. Ғалымжан С. посмотрел и честно сказал: менять не надо. Не пришлось стоять в очереди. Вытащили и показали: шлейф. Вышло около 14 500, точнее не считал. Третий месяц — никаких проблем.
Бағасын білмей тұрып, бірнеше жерге қоңырау шалдым. Бұл жерге бірінші рет келдім. Бағаны алдын ала айтты, соңында өзгермеді. Ескі бөлшекті көрсетіп, қайтарып берді. Жұмысты сол күні аяқтады. Кепілдік берді, бұл маңызды. Бөлшек қоймада бар екен, күтпедік. Жұмыс істеп тұр, шағым жоқ.
Искал, где есть оригинальные запчасти, а не «как оригинал». Проблема — не включается. После ремонта — как новое.
Позвонил насчёт iPad Pro 13" M4. Проблема — не работает тач. Работает, как будто и не ломалось.
Ғалымжан С. разобрался в редкой модели. Внешне не видно, что разбирали
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