iPhone 11 not recognising your face? We'll test TrueDepth free while you wait and, if repairable, fix it in 1 day.
An unavailability message, an inability to add a face and constant passcode requests suggest the sensors have failed.
Settings report that recognition is not available, and repeating the setup does not bring the feature back.
During scanning the phone asks you to move your head, but the process breaks off or ends with an error.
The phone no longer knows you even in good light and without glasses, although unlocking used to work instantly.
The fault appeared right after a drop, contact with moisture or an earlier screen repair.
The job is priced after diagnosis: the technician finds which element of the module is damaged and names the sum before the repair.
| Service | Original | Aftermarket |
|---|---|---|
| Front camera replacement | 55 900 ₸ | 30 900 ₸ |
| Proximity sensor replacement | 46 900 ₸ | 27 900 ₸ |
| Display replacement | 49 900 ₸ | 39 900 ₸ |
| Battery replacement | 47 900 ₸ | 27 900 ₸ |
| Back glass replacement | 51 900 ₸ | 32 900 ₸ |
| Housing replacement | 80 900 ₸ | 44 900 ₸ |
| Camera glass replacement | 35 900 ₸ | 19 900 ₸ |
| Main camera replacement | 69 900 ₸ | 38 900 ₸ |
| Charging port replacement | 36 900 ₸ | 21 900 ₸ |
| Earpiece speaker replacement | 39 900 ₸ | 23 900 ₸ |
| Speaker replacement | 31 900 ₸ | 18 900 ₸ |
| Microphone replacement | 42 900 ₸ | 25 900 ₸ |
| Button replacement | 46 900 ₸ | 27 900 ₸ |
| Vibration motor replacement | 27 900 ₸ | 16 900 ₸ |
| Other repairs | Price | |
| Face ID repairpaired to the board — no aftermarket | 35 900 ₸with parts | |
| Water damage cleaningcorrosion cleaning · diagnostics up to 2 days | 18 900 ₸per job | |
| Power controller replacementboard-level chip · microsoldering | 33 900 ₸with parts | |
| Wi-Fi module repairwireless module · board-level repair | 19 900 ₸with parts | |
| Logic board repairmicrosoldering · 1–3 days | 38 900 ₸per job | |
| Firmware flashingsoftware restore, no parts replaced | 16 900 ₸per job | |
| Storage replacement and upgradememory chip installation | 42 900 ₸with parts | |
The final sum depends on what is actually damaged; the chance of restoring the feature is explained in advance.
The technician checks the settings, rules out simple causes, inspects the ribbon cables and compares the sensors on a known good module.
We read what iOS reports, try adding a face and note at which step the failure occurs.
A restart, clean sensor windows, the iOS version and any glass or film that blocks scanning are all checked.
We open the body and examine sensor connectors and ribbons for cracks, corrosion and traces of moisture.
A working module is connected to tell a sensor fault from a board or software problem.
The ribbon is restored, or the upper module is replaced, if that is possible for your particular phone.
The face is added again, unlocking is tried in different light and the body is checked after assembly.
You learn what can be restored even before the repair begins.
Price for my modelThe approach depends on the cause of the failure; the technician picks the smallest necessary intervention and explains why.
Face sensors are fragile, so we diagnose on a test module and then give a realistic forecast of the repair outcome.
Eleven years with Apple devices teach a technician to tell a sensor fault from a board problem and not lead you into extra costs.
The completed work is covered by a warranty up to 1 year; what exactly it includes is explained before the repair begins.
Delicate face sensors are handled by experienced technicians, because thin ribbons do not tolerate jerks or haste.
If Face ID cannot be restored on your phone, the technician says so at once, not after the repair has been done.
A working module pinpoints the cause, sensors, ribbon or board, so nobody has to guess from symptoms.
We work Monday to Friday from 10:00 to 19:00 and on weekends and holidays from 11:00 to 18:00, so you can come after work.
The client dropped the phone on the tiled floor at home, and Face ID stopped recognizing the face. We restored the module at the top edge, calibrated the dot projector and checked unlocking — the phone opens with a glance again.
The whole journey — from message to finished phone. We give you the old part.
Book a repairYou message us on WhatsApp with the model and what happened — we give you the price and time. Or you come in without an appointment.
We check Face ID, the projector, and the front camera to determine which component has failed.
We note the model, the part (original or aftermarket), the price, the timeframe, and the warranty.
We open the factory packaging in front of you and check the number against the receipt.
We work on the Face ID module under a microscope and seal the case with water-resistant adhesive.
Face ID setup, unlocking, front camera. You pick up the phone and the receipt.
Technicians for iPhone, Mac, iPad, Apple Watch and AirPods repair.
Photo: Bakmukhammed S.
Photo: Galymzhan S.
Photo: Zhandos Sh.
Photo: Darkhan T.
Photo: Kudiret S.If the display was changed, the sensor transfer is checked.
02The selfie camera sits next to the sensors and is tested too.
03Sound from the speaker at the top of the body is checked.
04A worn battery is swapped while the phone is open.
05Cracks and dents in the body can be fixed at assembly.
06The connector is cleaned or changed if contact is loose.
“If the repair didn’t suit you or you have a complaint, write to me personally.”
Send a photo of the screen and the iPhone model. An engineer will reply on WhatsApp, give the price and today's available time.
iPhone 11 Face ID Repair in Astana with Free Diagnostics
For iPhone 11 Face ID repair in Astana, iServices restores the TrueDepth module itself rather than swapping in a part from another phone, because Face ID is paired to the board. Our engineers run free diagnostics in front of you, fix the price, part and warranty on the receipt, and most jobs finish in under an hour.
Face ID is a system of several sensors, so the message on screen points to a specific node, not to the whole phone. Reading the symptom correctly is the first step.
When iOS shows a Face ID problem message, the TrueDepth module has reported a hardware fault, not a badly saved face. "Face ID Is Not Available" appears when the module cannot initialise at all, usually after a drop, liquid contact or a screen swap done without moving the top flex. "Face ID Is Not Available on This iPhone" is stricter: iOS has stopped trusting the module and disables the feature until the pairing is restored, and the passcode alone will not bring it back. The dot projector, the infrared camera and the flood illuminator all sit inside that module, and any one of them failing triggers the same greyed-out switch in Settings. A face that simply stopped matching is fixed by resetting Face ID in settings, so if the reset option is greyed out, the fault is physical and a visit is worth it.
| Symptom | Likely node | What we check |
|---|---|---|
| Face ID unavailable, front camera works | Dot projector or IR camera | TrueDepth ribbon and projector alignment |
| Screen stays on at your ear | Proximity sensor | Top flex near the earpiece |
| Face not recognised in the dark only | Flood illuminator | IR illuminator output |
| No portrait mode on front camera | Front camera module | Camera and ribbon connection |
| Face ID greyed out after a drop | Module or board link | Connector and board under microscope |
A new Face ID unit from another iPhone will not work, and this single fact shapes the whole repair. Here is what is paired to your handset and what actually breaks.
Face ID is tied to the Secure Enclave on your iPhone 11 board, so a unit from another handset cannot be activated, and we restore your own components instead. The TrueDepth assembly carries a unique identifier that the Secure Enclave reads at every unlock, and a donor part fails that handshake on the first attempt. Swapping the whole unit therefore leaves you with a device that boots normally but refuses face recognition, Apple Pay and app authentication. The only working route is to keep your original assembly and repair the specific damaged element inside it — the dot projector, the flood illuminator or the ribbon that joins them to the logic board. Because the pairing lives on the board, a repair that keeps your original assembly is the only route that preserves Apple Pay and every other Face ID feature.
The display and the Face ID sensors share the top of the iPhone 11, so a screen job is where Face ID is most often lost. The transfer step is what protects it.
When we replace an iPhone 11 screen, we move the original top ribbon with its sensors onto the new display, so Face ID keeps working after the job. That ribbon carries the earpiece speaker, the proximity sensor and the flood illuminator, and each one has to sit in the same position on the replacement glass. We lift the ribbon with a heat mat and plastic cards rather than metal, then seat it on the new panel and test the dot projector before the screen goes back on. The transfer has to happen before the new screen is seated, because the ribbon is fragile and re-lifting a fitted display is the most common way a working Face ID is destroyed.
| Screen option | Face ID after repair | True Tone and auto-brightness | Sensor fit |
|---|---|---|---|
| Original display | Works, sensors transferred | Fully supported | Exact factory cutout |
| Quality aftermarket | Works, sensors transferred | May be limited | Usually correct |
| Budget aftermarket | Works if ribbon intact | Often unavailable | Window can block sensor |
A few minutes of testing at home tells you whether the fault is in settings or in hardware, and it saves a trip if the fix is a simple reset.
Without Face ID you can still unlock the iPhone 11 with the passcode, but Apple Pay, Animoji and portrait selfies stop working until the module is repaired. The TrueDepth system feeds the depth map that portrait mode uses, so background blur on selfies disappears and Memoji stop tracking your expressions. Animoji and Memoji live in Messages, and both need the dot projector to animate. Bank apps that verify identity through facial recognition fall back to a password instead. Because Apple Pay relies on that same confirmation, plan to pay with a card or cash in shops until the repair is done, and set a longer auto-lock so you are not typing the passcode constantly. If recognition fails only in low light while the front lens still records video, the flood illuminator is the likely culprit, which is a workshop job rather than a settings fix.
The repair itself is short, and the transparency around it is what most customers ask about. Here is exactly what happens from your first message to pickup.
You send a photo of the damage on WhatsApp, an engineer replies within five minutes with a price, and free diagnostics in front of you takes about 15 minutes. We open the phone at the bench so you watch the engineer test the TrueDepth assembly and confirm which component failed. Price, part, turnaround and warranty are written onto the receipt in about two minutes, and the new module is shown in factory packaging before installation. 64% of customers choose an original part once they see both options side by side. The receipt is signed before any work starts, so the part, turnaround and warranty are locked in while you still have the option to walk away without paying for diagnostics.
After the repair we check 32 functions with you in about 10 minutes, including Face ID, True Tone, cameras, microphones, speakers, charging and network. You unlock the phone yourself, set up a fresh face scan and watch it register, so nothing is left to trust alone. Most iPhone 11 Face ID repair work in Astana finishes inside that window, with 72% of jobs completed while the customer waits in the seating area with coffee and Wi-Fi. You leave with the receipt, the warranty card and the old part, and the warranty runs up to 1 year, so a sensor that fails again is covered rather than charged twice.
Five points sum up what decides a successful Face ID repair on this model, from the first on-screen message to the receipt you leave with.
Did not find an answer? Message us on WhatsApp: an engineer replies, not a bot.
Ask a questionThat is normal for this model: the iPhone 11 recognises a face only in portrait orientation. Landscape unlocking arrived with later models. So it is not a fault and needs no repair.
No, the Face ID with a mask option is not available on the iPhone 11, it needs a newer model. Lower the mask or type the passcode. This is a system limit, not a broken sensor.
Not necessarily: these hints appear when the face is not in the frame correctly. Try again in good light at arm's length. If the setup never completes, the dot projector or its cable is likely faulty.
Often yes, because the usual cause is a damaged sensor cable on the earpiece assembly. Tell the engineer where and when the screen was changed. The sooner the phone is checked, the better the chances.
The front camera and the infrared parts of TrueDepth are separate components. A working selfie camera means the fault is in the projector, the infrared camera or their cable. Diagnostics show which one.
iOS requires the passcode after a restart, after several failed attempts and after a long period unused. This is a security rule, not a fault. If the passcode is asked every single time, the sensors need checking.
Друг посоветовал, у него после воды ноут подняли. Нужен был ремонт iPhone 11. Проблема — не распознаёт лицо. Выдали номер заказа и сказали, как отслеживать. Вскрытие показало: шлейф Face ID. Шлейф Face ID поменяли, всё ожило. Приятно удивлён. Все функции проверил — работают.
Құрылғыны әкелдім, бірден қабылдады. Жұмыс істеп тұр, шағым жоқ. Достарыма айтамын)
Смотрел отзывы в 2ГИС, выбрал по адекватности. Проблема — не распознаёт лицо. Внешне не видно, что разбирали.
Позвонил в три места, здесь внятно объяснили по цене. Оставил заявку на iPhone 11. Проблема — Face ID отказал. Бақмухаммед С. принял без вопросов, хотя был без записи. Позвонил, описал проблему, сказали привозить — посмотрят. Вытащили и показали: шлейф Face ID. Всё чётко, без сюрпризов.
Проблема — не распознаёт лицо. Бақмухаммед С. не пропал после ремонта, помог с настройкой. Внешне не видно, что разбирали.
Искала сервис, где дадут гарантию и чек. Проблема — не распознаёт лицо. Внешне не видно, что разбирали.
Проблема — камера Face ID не видит. Бақмухаммед С. объяснял без умных слов, за это спасибо. Сделали так, что и не придерёшься.
Проблема — камера Face ID не видит. Бақмухаммед С. провозился, но сделал. Всё чётко, без сюрпризов.
Ғалымжан С. принял без вопросов, хотя был без записи. Выдали номер заказа и сказали, как отслеживать. Сделали так, что и не придерёшься!!
Problema — Face ID otkazal. Galymzhan S. podobral analog deshevle, ne naviazyval original. Ni razu ne pozhalela.
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